Michelle Trissel
Champaign,Illinois
Summary
Detail-oriented Lead Auditor with over 20 years of experience in healthcare auditing and claims management. Proven ability to enhance audit efficiency through standardized procedures, team leadership, and cross-functional collaboration. Recognized for delivering high-quality results under pressure, mentoring auditors, and ensuring compliance with regulatory standards.
Overview
35
35
years of professional experience
Work History
Lead Auditor
Health Alliance Medical Plans
01.2013 - Current
- Lead a team of 5 auditors, ensuring timely and accurate completion of audit projects.
- Developed and implemented standardized auditing procedures, significantly improving efficiency.
- Mentored auditors, providing training and ongoing support to enhance team performance.
- Collaborated on the development and implementation of the System Configuration Audit Program.
- Delivered high-quality audit reports and documentation in compliance with regulatory standards.
- Successfully managed ad hoc audit requests under tight deadlines and evolving scopes.
Auditor II
Health Alliance Medical Plans
05.2001 - 01.2013
- Conducted audits of medical benefits and employer group configurations,
- Participated in the creation of the initial System Configuration Audit Program.
- Streamlined audit processes to reduce turnaround time and improve accuracy.
- Evaluated supporting documentation to substantiate audit findings,
- Maintained compliance with internal policies and external regulations.
Licensed Massage Therapist
Self Employed
10.2006 - 01.2011
- Delivered therapeutic massage services tailored to individual client needs.
- Maintained client satisfaction and retention through personalized care and professionalism.
- Continued professional development to stay current with industry best practices.
Claims Technical Examiner
Health Alliance Medical Plans
11.1999 - 05.2001
- Processed complex medical and dental claims for employer groups.
- Ensured accuracy and compliance with plan benefits and policies.
Customer Service Representative/Claims Processor
CoreSource
03.1996 - 09.1999
- Addressed customer inquiries and resolved claims issues with professionalism and empathy.
- Processed medical and dental claims, ensuring timely and accurate adjudication.
- Built strong client relationships through active listening and effective communication.
Office Manager/Front Office/Dental Assistant
Family Dental Care
08.1990 - 03.1996
- Managed front office operations, including scheduling, billing and insurance verification.
- Assisted with dental procedures and maintained strict infection control protocols.
- Educated patients on oral hygiene and post-treatment care.
Education
Professional Billing And Coding Certification - Professional Medical Billing And Coding
Parkland College
Champaign IL03-2026
Massage Therapy Certificate Program - Massage Therapy
Parkland College
Champaign, IL06-2006
Certified Expanded Dental Assistant - Dental Assisting
Indiana University-IUPUI
Indianapolis, IN05-1990
Skills
- Multitasking and organization
- Attention to detail
- Auditing Medical Benefits and Employer Group Configuration
- Microsoft Office- Outlook, Excel, Word and PowerPoint
- Epic Tapestry- Claims Management System
- MC400- Claims Management System
- Audit reporting
- Audit plan development
- Teamwork and collaboration
Timeline
Lead Auditor
Health Alliance Medical Plans
01.2013 - Current
Licensed Massage Therapist
Self Employed
10.2006 - 01.2011
Auditor II
Health Alliance Medical Plans
05.2001 - 01.2013
Claims Technical Examiner
Health Alliance Medical Plans
11.1999 - 05.2001
Customer Service Representative/Claims Processor
CoreSource
03.1996 - 09.1999
Office Manager/Front Office/Dental Assistant
Family Dental Care
08.1990 - 03.1996
Professional Billing And Coding Certification - Professional Medical Billing And Coding
Parkland College
Massage Therapy Certificate Program - Massage Therapy
Parkland College
Certified Expanded Dental Assistant - Dental Assisting
Indiana University-IUPUI
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