Michelle Truitt
Lexington,NC
Overview
15
15
years of professional experience
Work History
Accounts Receivable/Customer Service Representative
UniFirst
Kernersville, NC
01.2022 - Current
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties:calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
- Partner and provide administrative support to UniFirst’s Sales Department.
- Perform basic data entry and other administrative duties.
- Verbal & written communication skills: professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem solver in a dynamic environment.
Accounts Receivable Specialist
Salem Fabrication
Clemmons, NC
11.2019 - 01.2022
- Prepared billing statements and invoices for customer purchases.
- Researched and resolved customer accounts related to payment shortages, discount violations and returns.
- Handled high volume of in-bound and outbound calls pertinent to reconciliation of delinquent accounts.
- Complete credit and rebills of customer accounts.
- Reviewed and approved all credit applications and references.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
- Maintained good working relationships with co- workers and management.
Collections Specialist
Truliant Federal Credit Union
Winston Salem, NC
11.2017 - 11.2019
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Work efficiently to meet monthly and annual department goals.
- Consistency exceeding individual performance metrics. E.G minimum calls per day, contact percentage, promises/ calls ratio, promises kept and/ or delinquency.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
Collections Representative
Sheffield Financial / BBT
Winston Salem , NC
10.2010 - 11.2017
- Responsible for the collection or adjustments of delinquent member loans and credits cards, overdraft balances, maintaining a workable queue.
- Negotiated methods of payments or settlement and follow up appropriately when payment arrangements are not made/kept .
- Transferred funds at member request or when payment needed for payment.
- Determine cause of delinquency and best course of action to assist delinquent customers, including extensions, reages, payment plans,
- Referrals to Loss Mitigation, and other programs for further assistance.
- Responsible for providing information to repossession agents, closing orders., etc.
Lead Collection Representative
Oakwood Homes/Vanderbilt Mortgage/Clayton Homes
Greensboro, NC
10.2009 - 10.2010
- Senior account lead for 6-12 team members.
- Assisted with coaching team members to meet performance goals while making the best risk decisions for the company.
- Maintained a workable queue and reached assigned goals given by management.
- Analyzed customer payment patterns and trends to identify potential issues.
- Attended weekly meetings with senior management team to discuss progress on outstanding debts.
- Completed account inquiries, escrow reviews and hardship analyses.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
- Developed and maintained strong relationships with clients to facilitate payment collections.
Education
High School Diploma -
North Ridgeville High School / North Davidson High
North Ridgeville, OH/Welcome, NC 06-1999
Skills
- Customer service-oriented
- Team Player
- Time Management/ Detail Oriented/ Organized
- Customer relationship management
- Invoice/Statement preparation /Month-end closing
- Billing dispute resolution
- Attention to detail
- Verbal and written communication
- Computer proficiency
- Multitasking and organization
- Microsoft Office, Outlook, Excel and Powerpoint experienced
Timeline
Accounts Receivable/Customer Service Representative
UniFirst
01.2022 - Current
Accounts Receivable Specialist
Salem Fabrication
11.2019 - 01.2022
Collections Specialist
Truliant Federal Credit Union
11.2017 - 11.2019
Collections Representative
Sheffield Financial / BBT
10.2010 - 11.2017
Lead Collection Representative
Oakwood Homes/Vanderbilt Mortgage/Clayton Homes
10.2009 - 10.2010
High School Diploma -
North Ridgeville High School / North Davidson High
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