MICHELLE TRUJILLO
Denver,CO
Summary
Experienced customer service representative with 10 years in fast-paced call center environments. Known for being personable, professional, and proficient in MS Windows. Strong problem-solving aptitude and creative approach to addressing customer needs. Exceptional communication skills and expertise in call center operations, always adhering to customer service procedures.
Overview
7
7
years of professional experience
Work History
Tier 2 Customer Service Representative
Guardian Life Insurance
08.2021 - 04.2026
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
- Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
Contractor Administrative Assistant
Randstad Us LLC / Staffing
07.2020 - 07.2021
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Coordinated large-scale events such as conferences and meetings with professionalism, ensuring smooth execution from start to finish.
- Prepared critical reports on project status updates, enabling informed decision-making among stakeholders at various levels within the organization.
- Conducted thorough research on industry trends and competitor activities to inform strategic decisions made by senior leadership teams.
Customer Support Specialist
Optimize Manpower Solutions/ Contract Worker
10.2019 - 06.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
GED -
adult learning source
Denver, CO01.1997
certificate - office & computer skills
adult learning source
Denver, CO01.1997
Skills
- Experienced with MS Windows operating system
- Strong problem-solving abilities
- Resourceful problem solver
- Strong verbal and written communication
- Experienced in customer service operations
- Complies with customer service standards
Languages
Spanish
Full Professional
Timeline
Tier 2 Customer Service Representative
Guardian Life Insurance
08.2021 - 04.2026
Contractor Administrative Assistant
Randstad Us LLC / Staffing
07.2020 - 07.2021
Customer Support Specialist
Optimize Manpower Solutions/ Contract Worker
10.2019 - 06.2020
certificate - office & computer skills
adult learning source
GED -
adult learning source
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