Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Michelle Trujillo-Freshour

La Junta,CO

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Meticulous waitress/hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level, or experienced level, positions. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
years of professional experience
1
Certificate

Work History

The Steakhouse LTD.

Restaurant Hostess/Server
04.2023 - Current

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Documented orders accurately to track sales and properly bill guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Used cash registers and credit card machines to cash out customers.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Taco Bell Restaurant

Service Champion
11.2022 - 04.2023

Job overview

  • Greeted customers, answered questions and took orders.
  • Input food and drink orders into system, documented special requests and processed payments.
  • Maintained counter areas in neat and clean fashion.
  • Kept accurate register and dropped excess cash into safe at regular intervals.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.

Colorado Department Of Corrections

Highway Maintenance Worker
07.2021 - 05.2022

Job overview

  • Safely controlled traffic in high-volume areas during roadwork projects and repairs.
  • Operated all heavy equipment properly according to employer safety specifications.
  • Removed snow, ice and debris from roadways after storms to clear major transportation routes.
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
  • Removed debris and snow and kept roadways and parking lots clear.
  • Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
  • Used flags to warn motorists about hazards, obstacles and workers ahead.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.

Alliance Couriers LLC

Ground Package Handler
01.2019 - 11.2021

Job overview

  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Monitored and tracked shipment progress to confirm on-time delivery.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.

Core One Solutions

Office Manager
12.2017 - 02.2019

Job overview

  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Colorado Democratic Party

Political Canvasser
05.2012 - 11.2013

Job overview

  • Interacted with and educated [Number] voters in [Type] area to promote [Type] campaign.
  • Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
  • Responded to customer questions and objections to address concerns and build rapport.
  • Created and Implemented impactful sales strategies to increase product sales with existing customers.
  • Collaborated with marketing team to develop promotional materials for canvassing activities.
  • Conducted regular surveys and canvassing activities to identify potential customers for products and services.

El Rincon

Head Waitress
09.2009 - 06.2013

Job overview

  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.

Carl's Jr

Drive-Thru Cashier
08.2008 - 03.2012

Job overview

  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Assisted customers with menu items and accurate order fulfillment.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

McDonald's Restaurant

Front Counter Cashier
01.2007 - 06.2008

Job overview

  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Organized items on shelves to help customers locate products easily and quickly.

Education

University of Maryland Global
Adelphi, OH

BBA from Business Administration
05.2026

University Overview

  • Relevant Coursework: Certificate In Customer Service course

Pueblo Community College PCC, Department of Corrections 2019


  • Certifications in Electronic Systems Technician 1 and 2 Pueblo Community College, Colorado Department of Corrections Pueblo, Colorado 81003 July 2018
  • Basic Carpentry, Pueblo Community College, Colorado Dept. Of Corrections, Pueblo, Colorado 81003 July 2018
  • NCCER certified, Pueblo Community College. Colorado Dept. Of Corrections, Pueblo, Colorado 81003, July 2018
  • NCCER Registration Identification Number 16206456
  • OSHA certificate in Work Safety, Red Rocks Community College, Colorado Dept. Of Corrections, Pueblo, Colorado 81003 August 2018


Skills

  • Check Payment Processing
  • Table Setting Arrangements
  • Item Promotion
  • Special Dietary Requirements
  • Sales Expertise
  • Report Transcription
  • Customer Relations
  • Microsoft Word
  • Revenue Quotas
  • Strong Telephone Etiquette
  • Reverse Mortgages
  • Spanish Interpreting
  • Technical Direction
  • To-Go Order Preparation
  • Menu Memorization
  • Food and Beverage Pairings
  • Ordering Procedures
  • Cash Handling

Certification

  • Construction Safety
  • Core Level
  • Electronics System Technician Level 1 and 2
  • NCCER CERTIFIED IN TRAINING AND MODULES

Timeline

Restaurant Hostess/Server
The Steakhouse LTD.
04.2023 - Current
Service Champion
Taco Bell Restaurant
11.2022 - 04.2023
Highway Maintenance Worker
Colorado Department Of Corrections
07.2021 - 05.2022
Ground Package Handler
Alliance Couriers LLC
01.2019 - 11.2021
Office Manager
Core One Solutions
12.2017 - 02.2019
Political Canvasser
Colorado Democratic Party
05.2012 - 11.2013
Head Waitress
El Rincon
09.2009 - 06.2013
Drive-Thru Cashier
Carl's Jr
08.2008 - 03.2012
Front Counter Cashier
McDonald's Restaurant
01.2007 - 06.2008
University of Maryland Global
BBA from Business Administration
Michelle Trujillo-Freshour