Michelle Turcotte
Pembroke,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dollar General
Pembroke, ME
08.2021 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education
High School Diploma -
Shead High School
Eastport, ME06-1997
Skills
- Employee Scheduling
- Recruiting and interviewing
- Employee Performance Evaluations
- Operations Management
- Task Delegation
- Money Handling
- Customer rapport
- Retail Operations Management
- Recruitment and hiring
- Staff Management
- Retail Operations
- Sales Reporting
- Staff Supervision
- Schedule oversight
References
References available upon request.
Timeline
Assistant Manager
Dollar General
08.2021 - Current
High School Diploma -
Shead High School
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse
Linda ChristianLinda Christian
Assistant at Dollar General MarketAssistant at Dollar General Market
Janice E RiceJanice E Rice
Guidance Counselor at Maine Indian Education - Sipayik Elementary SchoolGuidance Counselor at Maine Indian Education - Sipayik Elementary School