Michelle Turcotte
Edmond,OK
Summary
Organized, detail-oriented Administrative Assistant with extensive experience in healthcare, education, and federal administrative sectors.
Proven ability to enhance operational efficiency while ensuring compliance with federal regulations and respecting project management standards. Expertise in managing sensitive information and refining security protocols to strengthen organizational safety. Streamlining office automation to enhance productivity and availability to managers and partners to aid in achieving goals and meeting deadlines.
Skilled in general office movement, including record management, budget comprehension, medical terminology, responsible data management. program implementation, and fostering a collective mindset to better achieve operational excellence.
Overview
18
18
years of professional experience
Work History
Administrative Assistant - Major Projects
Defence Construction Canada
Bagotville, Quebec
01.2024 - 08.2024
- Hybrid Administrative assistant - DND Major Projects with priority to Industrial Security and 2nd to Health Safety and Environment - working to implement the F-35 jet into Canada
- Reporting directly to the Site Manager while collaborating with various Project Managers, and department administrators, to ensure clear communication and synergy to meet timelines and responsibilities
- Working alongside Civil and CAF Leadership to keep communication open and requests fulfilled
- Supported the coordination and implementation of security protocols in accordance with administrative duties across 3 projects to include decimation and reception of information via Teams, Calendar management, e-mail, and 1 on 1 education
- Navigating unclassified and secret-level informatics systems for the reception, verification, follow-up, and tracking of security clearance requests, visitor clearance requests, and control point registers.
- General Clerical duties: correspondence, calendar management, Excel, MS Office, Power Point, multi-media outreach, etc.
- Project manager for Second Language English Tutoring for 65 Francophone employees - Sole educator with group and 1 on 1 weekly sessions in person and remote
- United Way - Assistant and translator fro English to the United Way Regional Ambassador
Educator - English Second Language
La Petite École Vision
Chicoutimi, Quebec
08.2019 - 01.2024
- Pre-k Educator in an English Immersion private school setting
- Created and executed comprehensive curriculum for pre-k students in respect to their individual learning needs
- Fostered an environment of curiosity and hands on learning where children and families felt supported
- Forged and maintained relationships with families to encourage an environment of team work and to ensure a successful outcome for each student
- Promoted communication between the school and families that allowed them to access community and school resources while maintaining their right to privacy and respecting their unique situations
- Implemented programs for social growth of the children and to enhance the school's presence within the community. ex: Coordinating with the local Air Force Public Affairs to tour the base, learn about the CAF lifestyle, and how to better support military families; Using the CAF Official Speaker program to bring education and understanding to Remembrance Day; children visiting the nursing home to deliver handmade Christmas cards; etc.
- Regularly meeting with the directors / owners to continue professional growth and to brainstorm on elevating the experience for families and children
- Coordinating fundraisers and special events to enhance the schools ability to provide resources to students and families
Youth Care Provider
Military Family Resource Center
Bagotville, Canada
09.2017 - 10.2019
- Led the planning and execution of events tailored to enhance pedagogical engagement during school closure days in a bi-lingual environment
- Delivered community outreach, social programs, and child care services to support military families within the community
- Volunteered on a regular basis to support activities available to youth within the military community though the MFRC
Clinical Registered Medical Assistant
Office of Dr. Wendy Graham
North Bay, Ontario
08.2016 - 08.2017
- Medilcal office administration and patient care
- Medical records management, helped to implement EMR
- Coordinated patient benefits and schedules, optimizing case management and record-keeping
- Managed medical billing processes, ensuring accurate and timely submission of claims
- Oversaw inventory control, maintaining optimal stock levels and reducing waste
- Obtaining medical histories, physical exams, medication/prescription distribution
- Received lab results and verified for alerts and abnormalities requiring physician attention
- Managed correspondence, message bank, after hours calls, and general administrative duties
Civilian Logistics Canadian Armed Forces
Deparment National Defense
Colorado Springs , CO
07.2011 - 08.2014
- Supported the Canadian Armed Forces engaged in the Canadian element of NORAD.
- Provided comprehensive administrative support and services to CAF and DND personnel in the United States and Greenland.
- Delivered essential support services to CAF and DND members and their families, enhancing their operational efficiency
- Managed a $10,000 rolling budget for the procurement of goods, services, and supplies for CAF members and the DND.
- Verified and processed financial travel claims and expenses for CAF members, maintaining strict adherence to regulations.
- Reference, interpretation, and execution of policies and procedures to keep the DND in a good light.
- Qualified in DRMIS, purchase authority, knowledge of FIN codes, and Treasury Board processes.
- Accounts receivable, invoice processing, payment, and various general bookkeeping.
- Various alternating responsibilities such as procurement of services for the home and office of the NORAD Commander
Clinical Specialty - Registered Medical Assistant
Pikes Peak Urology
Colorado Springs, USA
06.2006 - 07.2011
- Medical office administration and hands-on patient care.
- Handled medical office administration duties, focusing on appointment calendars, patient communication, medical records management, filing, billing, and claims.
- Interpreted insurance plans and coverage to assist patients with understanding their benefits
- Coordinated pre-authorizations for services, claims, billing, and referrals to streamline patient care.
- Taking patient histories, vitals, and providing minor procedures under physician orders.
- Prepping patients, assisting physicians with minor surgeries, and providing patient education and aftercare.
Education
Diploma - Allied Health Sciences Registered Medical Assistant
Bryman College
Tacoma, WASkills
- Medical terminology / literacy
- HIPAA
- Responsible handling of information
- Experience with protected information
- Digital safety of information
- Records management
- Data entry and retrieval
- Comprehension of standards
- Implementation policies / procedures
- Interpreting benefits / entitlements
- Federal policies and standards
- Computer / software literacy
- Financial / budget management
- General bookkeeping
- Family support and adaptation support
- Information session development and facilitation
- Program and service coordination
- Multicultural competence
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Administrative Assistant - Major Projects
Defence Construction Canada
01.2024 - 08.2024
Educator - English Second Language
La Petite École Vision
08.2019 - 01.2024
Youth Care Provider
Military Family Resource Center
09.2017 - 10.2019
Clinical Registered Medical Assistant
Office of Dr. Wendy Graham
08.2016 - 08.2017
Civilian Logistics Canadian Armed Forces
Deparment National Defense
07.2011 - 08.2014
Clinical Specialty - Registered Medical Assistant
Pikes Peak Urology
06.2006 - 07.2011
Diploma - Allied Health Sciences Registered Medical Assistant
Bryman College
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