Hi, I’m
Michelle Tuttle
Union City,GA
Summary
Hardworking and reliable Customer Service Agent with strong ability in listening and teamwork. Offering efficiency, collaboration and empathy. Highly organized, proactive and punctual with team-oriented mentality. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
31
years of professional experience
Work History
Curry Honda Group
Receptionist
01.2023 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed 20 incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Norfolk Southern Corp
Intermodal Coordinator
07.2020 - Current
Job overview
- Responds to clients' email requests
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Verizon
Home Customer Service Representative
01.2016 - 12.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Embassy Suites by Hilton
Front Office Manager
08.2010 - 04.2016
Job overview
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
Walmart
Customer Service Manager
09.1993 - 03.2014
Job overview
- Assisted cashiers and handled customer complaints
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Polo Ralph Lauren
Receptionist
09.1994 - 01.2000
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Winston-Salem State UniversityWinston-Salem, NC
Bachelor's from Business
06.2004
T Wingate Andrews High SchoolHigh Point, NC
High School Diploma
05.1993
Skills
- Customer Service
- Microsoft Office (4 years)
- CRM Software Links https://wwwjobcasecom/p/michelletuttle39
- Clerical Support
Timeline
Receptionist
Curry Honda Group
01.2023 - Current
Intermodal Coordinator
Norfolk Southern Corp
07.2020 - Current
Home Customer Service Representative
Verizon
01.2016 - 12.2021
Front Office Manager
Embassy Suites by Hilton
08.2010 - 04.2016
Receptionist
Polo Ralph Lauren
09.1994 - 01.2000
Customer Service Manager
Walmart
09.1993 - 03.2014
Winston-Salem State University
Bachelor's from Business
T Wingate Andrews High School
High School Diploma
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