Dedicated and detail-oriented professional seeking a Medical Support Assistant role, where I can leverage my extensive administrative and clerical experience to enhance patient care and streamline medical office operations. SUMMARY OF QUALIFICATIONS
Over 15 years of administrative and medical support experience in various roles
Proven expertise in managing electronic medical records, ensuring accuracy and confidentiality
Strong leadership skills with experience supervising and training staff in administrative functions
Ensures the integrity and accessibility of medical records by leveraging expertise in enterprise-level applications such as MHS GENESIS, AWP, HAIMS, and STR Registry
Certified Lean Six Sigma Green Belt, with a focus on process improvement and operational efficiency
Overview
24
24
years of professional experience
Work History
Quality Assurance/Quality Control Lead
Evoke Research and Consulting LLC
Arlington, VA
11.2015 - Current
Hours per week
Assists the Program Manager with daily administrative responsibilities, administering and overseeing day-to-day operations, while ensuring the productivity of assigned team members
Leads and supervises a team of five Document Specialists responsible for the accurate and timely processing of Service Treatment Records (STR)
Utilizes advanced enterprise-level applications such as MHS GENESIS, AWP, HAIMS, and STR Registry to optimize patient care and streamline benefits determination for the Department of Veterans Affairs (VA)
Ensures medical and dental health care records are legible, complete and in a consistent, electronic format to enable the VA to easily import and access the service member records
Recognized as a subject matter expert in document preparation, scanning, review, and validation, providing comprehensive training to team members
Executive Administrative Assistant
Lean Six Sigma Green Belt Certified, Augustine Consulting Inc
Monterey, CA
01.2009 - 05.2013
Hours per week
Efficiently managed and oversaw the CEO's calendar, ensuring all appointments, events, and urgent matters were addressed promptly and effectively
Handled travel logistics, including booking, expense reporting, and preparing detailed itineraries and agendas for corporate leadership
Scheduled and facilitated meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items
Developed and maintained efficient filing systems, both electronic and paper-based, for easy retrieval of information
Managed office supply inventory, assessing stock levels, anticipating needs, and placing orders with vendors as required
Maintained confidentiality while handling sensitive information, adhering to privacy regulations and company policies
Childcare Billing Administrator
YMCA
Watertown, NY
11.2005 - 02.2007
Hours per week
Administered billing operations for the School Age Childcare Program, ensuring accurate processing of customer payments and maintaining financial records
Registered applicants for childcare and meticulously maintained records and files for each child, ensuring data accuracy and confidentiality
Performed office assistant duties, prioritizing and coordinating daily workflow to ensure efficient office operations
Resolved billing issues and complaints, delivering exceptional customer service and maintaining positive client relationships
Advisor
Family Readiness Group, FRG, Cavalry Squadron
Watertown, NY
06.2001 - 06.2005
Hours per week
Facilitated effective communication between the unit commander and family members, serving as a liaison to address and relay concerns and ideas accurately
Skillfully organized unit events, activities, and fundraisers, ensuring seamless logistics to support military families and enhance unit morale
Maintained accurate records of meetings, activities, and financial transactions, ensuring documentation was up-to-date and accessible
Managed volunteer recruitment and training, effectively delegating tasks and ensuring all roles were clearly defined and well-supported
Bank Teller, Fort Knox Federal Credit Union
Radcliff, KY
09.2002 - 12.2004
Hours per week
Processed high-volume transactions, ensuring accuracy, efficiency, and compliance with policies and regulations, while safeguarding confidentiality and security
Provided exceptional customer service, addressing member inquiries, resolving issues, and offering financial advice while promoting credit union products and services, educating members on benefits, and assisting with applications
Ensured compliance with credit union policies and federal regulations, maintaining confidentiality and security of member information
Expanded responsibilities beyond regular teller duties by learning branch operations, including daily vault management and staff organization
Education
High School Diploma - undefined
07.94
Timeline
Quality Assurance/Quality Control Lead
Evoke Research and Consulting LLC
11.2015 - Current
Executive Administrative Assistant
Lean Six Sigma Green Belt Certified, Augustine Consulting Inc
OWNER & PRINCIPAL CONSULTANT at LIFE CYCLE MANANGEMENT CONSULTING AND TRAINING, LLCOWNER & PRINCIPAL CONSULTANT at LIFE CYCLE MANANGEMENT CONSULTING AND TRAINING, LLC