Summary
Overview
Work History
Education
Timeline
Generic

MICHELLE T. VARGAS

Stafford,VA

Summary

  • Dedicated and detail-oriented professional seeking a Medical Support Assistant role, where I can leverage my extensive administrative and clerical experience to enhance patient care and streamline medical office operations. SUMMARY OF QUALIFICATIONS
  • Over 15 years of administrative and medical support experience in various roles
  • Proven expertise in managing electronic medical records, ensuring accuracy and confidentiality
  • Strong leadership skills with experience supervising and training staff in administrative functions
  • Ensures the integrity and accessibility of medical records by leveraging expertise in enterprise-level applications such as MHS GENESIS, AWP, HAIMS, and STR Registry
  • Certified Lean Six Sigma Green Belt, with a focus on process improvement and operational efficiency

Overview

24
24
years of professional experience

Work History

Quality Assurance/Quality Control Lead

Evoke Research and Consulting LLC
Arlington, VA
11.2015 - Current
  • Hours per week
  • Assists the Program Manager with daily administrative responsibilities, administering and overseeing day-to-day operations, while ensuring the productivity of assigned team members
  • Leads and supervises a team of five Document Specialists responsible for the accurate and timely processing of Service Treatment Records (STR)
  • Utilizes advanced enterprise-level applications such as MHS GENESIS, AWP, HAIMS, and STR Registry to optimize patient care and streamline benefits determination for the Department of Veterans Affairs (VA)
  • Ensures medical and dental health care records are legible, complete and in a consistent, electronic format to enable the VA to easily import and access the service member records
  • Recognized as a subject matter expert in document preparation, scanning, review, and validation, providing comprehensive training to team members

Executive Administrative Assistant

Lean Six Sigma Green Belt Certified, Augustine Consulting Inc
Monterey, CA
01.2009 - 05.2013
  • Hours per week
  • Efficiently managed and oversaw the CEO's calendar, ensuring all appointments, events, and urgent matters were addressed promptly and effectively
  • Handled travel logistics, including booking, expense reporting, and preparing detailed itineraries and agendas for corporate leadership
  • Scheduled and facilitated meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items
  • Developed and maintained efficient filing systems, both electronic and paper-based, for easy retrieval of information
  • Managed office supply inventory, assessing stock levels, anticipating needs, and placing orders with vendors as required
  • Maintained confidentiality while handling sensitive information, adhering to privacy regulations and company policies

Childcare Billing Administrator

YMCA
Watertown, NY
11.2005 - 02.2007
  • Hours per week
  • Administered billing operations for the School Age Childcare Program, ensuring accurate processing of customer payments and maintaining financial records
  • Registered applicants for childcare and meticulously maintained records and files for each child, ensuring data accuracy and confidentiality
  • Performed office assistant duties, prioritizing and coordinating daily workflow to ensure efficient office operations
  • Resolved billing issues and complaints, delivering exceptional customer service and maintaining positive client relationships

Advisor

Family Readiness Group, FRG, Cavalry Squadron
Watertown, NY
06.2001 - 06.2005
  • Hours per week
  • Facilitated effective communication between the unit commander and family members, serving as a liaison to address and relay concerns and ideas accurately
  • Skillfully organized unit events, activities, and fundraisers, ensuring seamless logistics to support military families and enhance unit morale
  • Maintained accurate records of meetings, activities, and financial transactions, ensuring documentation was up-to-date and accessible
  • Managed volunteer recruitment and training, effectively delegating tasks and ensuring all roles were clearly defined and well-supported

Bank Teller, Fort Knox Federal Credit Union
Radcliff, KY
09.2002 - 12.2004
  • Hours per week
  • Processed high-volume transactions, ensuring accuracy, efficiency, and compliance with policies and regulations, while safeguarding confidentiality and security
  • Provided exceptional customer service, addressing member inquiries, resolving issues, and offering financial advice while promoting credit union products and services, educating members on benefits, and assisting with applications
  • Ensured compliance with credit union policies and federal regulations, maintaining confidentiality and security of member information
  • Expanded responsibilities beyond regular teller duties by learning branch operations, including daily vault management and staff organization

Education

High School Diploma - undefined

07.94

Timeline

Quality Assurance/Quality Control Lead

Evoke Research and Consulting LLC
11.2015 - Current

Executive Administrative Assistant

Lean Six Sigma Green Belt Certified, Augustine Consulting Inc
01.2009 - 05.2013

Childcare Billing Administrator

YMCA
11.2005 - 02.2007

Bank Teller, Fort Knox Federal Credit Union
09.2002 - 12.2004

Advisor

Family Readiness Group, FRG, Cavalry Squadron
06.2001 - 06.2005

High School Diploma - undefined

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MICHELLE T. VARGAS