Michelle Tyler
Battle Ground,WA
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FIT Case Manager
Life Works NW
Portland, OR
07.2015 - Current
- Participated in professional development activities related to case management best practices.
- Compiled reports on cases and submitted them to supervisors as required.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Developed individualized care plans with input from clients and their families.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Attended court hearings as a representative of the organization when needed.
- Collaborated with other service providers to ensure continuity of care for clients.
- Maintained up-to-date case records with case activity status.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Maintained confidentiality and adhered to professional ethics and standards.
- Utilized case management software and databases for efficient information tracking.
- Developed and maintained relationships with community resources and service providers.
- Advocated on behalf of clients to secure necessary services and support.
- Provided referrals to appropriate medical, mental health, and social services.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Assisted clients in setting realistic goals and developing action plans.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Participated in professional development opportunities to stay current with best practices in case management.
- Facilitated group sessions and workshops for clients on various topics.
- Educated clients and their families about their rights and available community resources.
- Recruited, interviewed, and hired volunteers and staff.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Established and maintained relationships to meet community needs and avoid service duplication.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MNSkills
- Case Management
- Care Coordination
- Patient support
- Client Advocacy
- Needs Assessment
- Performance Tracking
- Group Therapy
- Discharge Planning
- Community Outreach
- Conflict Resolution
- Relationship Building
- Resource Identification
- Intervention Plans
- Case Planning
- Positive Attitude
- Case Needs Assessment
- Documentation proficiency
- Organization and Multitasking
- Problem-Solving
- Case Documentation
- Patient Assessments
- Documentation And Reporting
- Community Resources
Certification
- MHFA
- QMHA I
- CADC I
References
References available upon request.
Timeline
FIT Case Manager
Life Works NW
07.2015 - Current
Bachelor of Science - Psychology
Capella University
- MHFA
- QMHA I
- CADC I
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