Michelle Tyler
Monroe
Summary
Consultative technology and cybersecurity leader with 30 years of experience driving revenue growth, modernizing client environments, and translating technical risk into business value. Proven success leading MSP account teams, influencing multimillion-dollar deals, and guiding SMB and mid-market organizations through Microsoft 365, cloud transformation, and CMMC-aligned security strategies. Known for bridging executive goals with technical execution.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director of Account Management
Talix
12.2023 - Current
- EOS L10 Leadership Team member, accountable for quarterly Rocks, KPIs, and organizational traction.
- Lead a team of four sales representatives generating ~$7.7M in annual revenue, while personally contributing ~$3.6M through strategic account ownership and technical sales leadership.
- Drive consultative sales of cybersecurity, SaaS, and network infrastructure, aligning solutions to risk reduction, compliance, and business growth.
- Serve as senior escalation point for complex technical sales, partnering with engineering teams to close high-impact opportunities.
Senior Account Manager
Network Synergy
12.1994 - 12.2023
- Led Microsoft 365 / Office 365 migrations, responsible for planning, rollout, user training, and adoption along with assigned implementation engineer.
- Advised clients on network design and cybersecurity, recommending practical combinations of infrastructure, SaaS, and managed security services.
- Won new business by focusing on client goals and real-world needs, consistently meeting or exceeding sales targets.
- Collaborated with service delivery teams to craft proposals and statements of work for network design, virtualization and cloud infrastructure.
- Managed client relationships end to end, from initial discovery through contract negotiation and transition to service teams.
- Built long-term client relationships through a consultative, hands-on approach that supported retention and referrals.
Education
No Degree - Business/IT
Southern Connecticut State University
New Haven, CTSkills
- SaaS Sales & Account Management
- Cybersecurity Solutions & Risk Mitigation
- Office 365 / Microsoft 365 Migrations & Deployments
- Network Planning & Infrastructure Strategy
- Consultative & Solution Selling
- Compliance Frameworks (CMMC)
- Cross-functional Collaboration & Stakeholder Management
- Revenue Growth & Pipeline Development
- Data-driven decision making
- Customer satisfaction
- Account growth
Accomplishments
- Design and recommend secure, scalable solutions across Microsoft 365, cloud services, and network infrastructure
- Partner with sales, engineering, and executive stakeholders to translate business requirements into practical technical designs
- Advise clients on cybersecurity posture and compliance considerations, including NIST and CMMC-aligned controls
- Support pre-sales and solution design efforts, contributing to scopes of work and implementation planning
- Hands-on experience with Microsoft 365 Admin Center, Azure Portal, and MSP platforms including ConnectWise Sell, Manage, and Automate
- Experience supporting UCaaS solutions, including RingCentral sales and implementation
Certification
- CMMC Compliance Planning Certification, Southern Connecticut State University
- Microsoft 365 Certified: Fundamentals MS-900
- Cisco CSE Sales Expert
- Cisco Small Business Account
- PaloAlto Network Systems Engineer PSE-Strata Associate
- VMWare VSP
SOLUTIONS ARCHITECTURE & ADVISORY EXPERIENCE
- Design and recommend secure, scalable solutions across Microsoft 365, cloud services, and network infrastructure.
- Partner with sales, engineering, and executive stakeholders to translate business requirements into practical technical designs.
- Advise clients on cybersecurity posture and compliance considerations, including NIST and CMMC-aligned controls.
- Support pre-sales and solution design efforts, contributing to scopes of work and implementation planning.
- Hands-on experience with Microsoft 365 Admin Center, Azure Portal, and MSP platforms including ConnectWise Sell, Manage, and Automate.
- Experience supporting UCaaS solutions, including RingCentral sales and implementation.
Languages
English
Native or Bilingual
Timeline
Director of Account Management
Talix
12.2023 - Current
Senior Account Manager
Network Synergy
12.1994 - 12.2023
No Degree - Business/IT
Southern Connecticut State University