Michelle Tyner
Madison Heights,MI
Summary
Excellent inter-personal and relationship building skills. Innovative professional with expertise in promoting academic, career and social development programs. Attentive in identifying early warning signs of harmful behavior in students to provide preventative academic interventions. Trusted advisor goes extra mile to help individuals succeed.
Overview
13
13
years of professional experience
Work History
University Counselor
Grand Canyon Education
06.2022 - 07.2023
- Helped students develop organizational, time management and study skills
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns
- Empowered students through counseling and skill-building exercises
- Advocated for students to access available resources
- Provided resources to support students in achieving career goals
- Assisted students in exploring and selecting career paths.
Delivery Driver
Touchdown Logistics, Amazon
01.2022 - 04.2022
- Completed on-time deliveries by choosing best and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education/Fine Arts & Kids Watch Manager
The Salvation Army Kroc Center
06.2021 - 10.2021
- Developed Anti-Bullying Curriculum to partner with South Bend Empowerment Zone schools in efforts to cultivate a stress-free learning environment for teachers and students
- Created free programming for low-income community members and developed partnerships with other Christ centered organizations, Young Life Christian Fellowship
- Managed the coordination and development of class schedules, curriculum, and fee schedules
- Planned, implemented and supervised Fine Arts showcases
- Maintained an accurate calendar of events and daily schedule of the education and fine arts programs.
Academic Advisor/Dual Enrollment Specialist/ETS Outreach Advisor
Southwestern Michigan College
09.2019 - 05.2020
- Provided personalized educational guidance for dual enrolled and non-dual enrolled high school students
- Met and exceeded recruitment goals set by department by a 60% increase in student applications
- Helped students evaluate and realize educational and career options
- Provided college tours and hosted various campus programs for student recruitment
- Helped students define and develop realistic educational career plans through the delivery of personalized advisement via open-ended and probing questions pertaining to student’s career goals
- Monitored and updated student progress toward educational goals
- Met with students at least once each semester to review their progress toward completing the proposed academic program and to discuss grades and attendance
- Followed up with the advisee on any report of unsatisfactory work and provided direction and mentorship to students who were placed on academic probation
- Approved all designated educational transactions including but not limited to pre-registration/registration schedule, drops/adds, withdrawals, change of major and advisor, waivers, graduation requirements
- Served as a liaison between high school counselors, admissions staff, and students to collectively guide students towards achieving program goals.
Long-Term Substitute Teacher
EduStaff/Benton Harbor Area Schools
05.2016 - 06.2019
- Taught in Benton Harbor Area Schools District for middle and high school students
- Taught a class size of 25-30 students in an inclusive setting with a range of student abilities including students with Autism, Cognitive Impairment, IEP’s, and 504 plans
- Developed a strong rapport with students, parents, and fellow teachers
- Currently a preferred substitute teacher in the school district
- Created assessments/Proctor State testing (NWEA, M-STEP)
- Differentiated lesson plans, small groups, and activities to meet students’ needs
- Utilized a variety of pedagogy styles to improve oral, written, and reading abilities
- Demonstrated and reinforced social standards of behavior including skills such as independence, problem-solving, and goal setting
- Conducted formal Parent-Teacher conferences.
Theatre Instructor
I’m Saving Myself Non-Profit
02.2016 - 06.2018
- Integrated socio-emotional learning and life principles with theatre concepts to develop a comprehensive performing arts curriculum and mentorship program for at-risk youth
- Wrote, produced, and directed a holiday production for middle school-aged students that was performed at local and regional community events
- Led character-building sessions that addressed social challenges students experience including bullying, low self-esteem, and learning challenges.
SMART GIRLS Mentor
Boys and Girls Club of Benton Harbor
06.2017 - 11.2017
- Provided leadership, emotional support, and assistance for at-risk teenage girls through diverse learning activities
- Provided one-on-one mentoring services outside of program hours to assist students in building the personal, emotional, and social skills impacting their ability to thrive through coaching and modeling positive behaviors
- Created and taught health, fitness, prevention education, and self-esteem learning activities that engaged students at their various levels of talents and abilities
- Recruited students for Boys and Girls Club Membership at surrounding schools
- Organized college readiness and career pathway events and activities
- Provided behavior management and mitigating issues among students.
Trainer/Team Lead
Experian Consumer Direct
09.2010 - 01.2016
- Spearheaded various projects to ensure productivity and ingenuity, including peer-to-peer coaching, call simulation, and community relations events
- Coached, mentored, and motivated agents to perform at their best
- Train agents; traditionally and virtually online platforms; Cornerstone, and Oracle database systems
- Developed new call scripting that enhanced customer experience and lowered average handle time
- Created music for the company’s Exceptional Experience Every Time (E3) Initiative and chosen as a finalist to pitch to executive leadership at the annual meeting
- Recruited and coordinated company volunteers for the annual Relay for Life community service event.
Education
MASTER OF EDUCATION - Secondary Education
Grand Canyon University
Phoenix, AZ05.2019
BACHELOR OF SCIENCE - Theatre And Interpretation
Central Michigan University
Mt. Pleasant, MI05.2010
Skills
- Classroom Management
- Student Recruitment
- Supervision/ Training
- Youth Development
- Program Coordination
- Academic Planning
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Suite
- Proficient with Windows and MAC OS X operating systems
- Conflict Resolution
- Creativity
- Interpersonal
- Team Player
- Cultural Leadership
- Enrollment Planning
- Academic Support
- Class Schedule Preparation
Awards Training Affiliations
Benton Harbor School District 2016-2018: Safe and Civil School Training, Mental Health First Aid, Engaging Students with Poverty Mind, Best Original Song In A World Premiere - American College of Theatre and Arts Festival (2009), Sustainable Geography Mentoring Network, National Honorary Theatre Fraternity Alpha Psi Omega, Alpha Lambda Omega Christian Sorority
Timeline
University Counselor
Grand Canyon Education
06.2022 - 07.2023
Delivery Driver
Touchdown Logistics, Amazon
01.2022 - 04.2022
Education/Fine Arts & Kids Watch Manager
The Salvation Army Kroc Center
06.2021 - 10.2021
Academic Advisor/Dual Enrollment Specialist/ETS Outreach Advisor
Southwestern Michigan College
09.2019 - 05.2020
SMART GIRLS Mentor
Boys and Girls Club of Benton Harbor
06.2017 - 11.2017
Long-Term Substitute Teacher
EduStaff/Benton Harbor Area Schools
05.2016 - 06.2019
Theatre Instructor
I’m Saving Myself Non-Profit
02.2016 - 06.2018
Trainer/Team Lead
Experian Consumer Direct
09.2010 - 01.2016
MASTER OF EDUCATION - Secondary Education
Grand Canyon University
BACHELOR OF SCIENCE - Theatre And Interpretation
Central Michigan University
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