Michelle Ucho
Chicago,IL
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Laborer
Siemens Manufacturing
Buffalo Grove, IL
04.2024 - 06.2024
- Assembled parts for HVAC
- Packaged finished products and loaded onto pallets
- Operated various power tools such as drills and knife while following manufacturer's instructions.
- Ensured all built parts were tested at the end of the shift.
- Transported heavy items from one location to another using hands trucks.
General Manager
Goddess and Grocer
Chicago, Illinois
09.2021 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Salesperson
Best Value Auto Sales
Melrose Park, IL
07.2021 - 09.2021
- Assisted customers with auto products and other services for their needs over the phone.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions to maximize customer service.
- Resolved customer complaints promptly and efficiently.
Manager on Duty
Popeyes® Louisana Kitchen
Chicago, IL
08.2019 - 07.2021
- Provided guidance and support to team members when needed.
- Investigated incidents reported by customers or staff members.
- Maintained inventory levels by ordering supplies as needed.
- Delegated tasks among team members according to their strengths and abilities.
- Audited cash registers at the end of each shift for accuracy.
- Trained new employees on job duties and company policies.
Education
High School Diploma -
Marine Leadership Academy
Chicago, IL06-2019
Some College (No Degree) - Business Management
Northeastern Illinois University
Chicago, ILSkills
- Quality Management
- Financial Administration
- Sales
- Business Administration
- Budget Administration
- Service Quality Improvement
Languages
Spanish
Professional
Certification
ServSafe Manager Certificate
Timeline
Laborer
Siemens Manufacturing
04.2024 - 06.2024
General Manager
Goddess and Grocer
09.2021 - 02.2024
Salesperson
Best Value Auto Sales
07.2021 - 09.2021
Manager on Duty
Popeyes® Louisana Kitchen
08.2019 - 07.2021
High School Diploma -
Marine Leadership Academy
Some College (No Degree) - Business Management
Northeastern Illinois University
ServSafe Manager Certificate
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