Summary
Overview
Work History
Education
Skills
Accomplishments
Membershipsandawards
Timeline
Generic

MICHELLE ULRICK

Otego,MN

Summary

Experienced sales and customer service manager with over 30 years of experience in the retail, building industry and distribution. Interested in a career where I can lead and mentor others to grow their ability and help drive their success. I’m a very outgoing person that demonstrates outstanding leadership skills and the ability to handle nearly any challenge that presents itself.

Overview

27
27
years of professional experience

Work History

Territory Manager

Stanton Carpet
07.2017 - Current
  • Service and manage 150 existing accounts in MN, ND, SD, IA and small part of WI
  • Set sales goals with retail customers and set ways to achieve them
  • Create territory budget and control expenses
  • Prospect new accounts through cold calling and networking
  • Train retail salespeople on product knowledge and selling tools
  • Sell and maintain displays in all five lines I represent also including a commercial line

Territory Manager-Mannington

Herregan Distributors
11.2014 - 07.2017
  • Service 100 existing accounts in Central Minnesota
  • Mentor new salespeople and orientate them on accounts
  • Set sales goals with retail customers
  • Prospect new accounts through cold calling and networking
  • Effectively open 5-8 new accounts per year
  • Train dealers on new and existing product knowledge and installation
  • Sell new displays and maintain others
  • Work with commercial customers to spec our products on projects

Territory Manager

T & G Hardwood
01.2009 - 11.2014
  • Prospecting new business through cold calling efforts and networking
  • Effectively opened 12-15 accounts per year
  • Consistently exceeded monthly sales goals
  • Increased sales by over 60% in the territory
  • Placed over 150 plus new displays of various products offered
  • Serviced over 200 customers in MN, ND and parts of WI
  • Increased business with architects and designers
  • Kept customers up to date on product knowledge and proper installation of each product

Outside Sales

Minneapolis /Bloomington Chamber of Commerce
02.2008 - 01.2009
  • Prospecting new members for chamber through cold calling efforts and attending chamber and other networking events
  • Effectively sold 15 new clients in the first 5 months of employment
  • Worked towards monthly goal of selling $4K

Sales/Account & Project Manager

Floor To Ceiling
01.1998 - 02.2008
  • Designed and managed home refurbishing projects from start to finish
  • Developed and offered unique and personal design offerings to clients, including design visuals
  • Provided and negotiated sales estimates and contracts with buyers
  • Scheduled and managed sub-contractors for each timely completed project
  • Coordinated and corrected repairs without delay and with ultimate client satisfaction
  • Purchased and negotiated product and pricing with vendors
  • Earned credentials in interior design and as a color specialist
  • Consistently demonstrated superior customer care throughout all projects

Office Manager

First Impressions Lawn Sprinklers
01.1998 - 03.2005
  • Transitioned office from paper to networked computer system
  • Automated all business operations
  • Maintained accounts receivable and payables; and performed monthly reconciliations
  • Managed up to 35+ personnel in various positions in and outside the office
  • Researched and implemented benefits package for employees resulting in reduced turnover
  • Developed marketing and advertising campaigns
  • Successfully collected 95% of past due amounts from clients

Education

Business Management -

Capella University
Minneapolis, MN

Business Management -

North Hennepin Community College
Brooklyn Park, MN

Skills

  • Team collaboration and leadership
  • Customer relationship management
  • Multitasking and organization
  • Sales expertise
  • Goals and performance
  • Lead prospecting
  • Goal setting
  • Sales forecasting
  • Sales training
  • Relationship building
  • Business growth
  • Sales presentations
  • Sales development
  • Business development
  • Product demonstrations
  • Strategic planning
  • Territory management
  • Issue resolution
  • Territory expansion
  • Pipeline development
  • Opportunities identification
  • Sales leadership
  • Contract negotiation
  • Business management
  • Time management
  • CRM software
  • Market penetration strategies
  • Event networking
  • Product and service sales
  • Channels and distribution knowledge
  • Marketing support
  • Staff training
  • Systems and software expertise
  • Budget management
  • CRM tracking
  • Team building
  • Cold calling
  • Account growth
  • Sales presentation
  • Retailer support
  • Account management
  • Decision-making
  • Goal setting and achievement
  • Sales quota management
  • B to B sales
  • Rapport and relationship building
  • Sales processes
  • Salesforce software
  • Customer complaint resolution

Accomplishments

  • Increased territory sales by over 60% in one year
  • Recipient of Eagle Award competing against professionals in 300 stores nationally
  • Facilitated and participated in 4-6 largely attended Home Shows annually
  • Able to turn approximately 80% of job leads from trade shows into sales
  • Consistently able to hold negotiating sales margins to a solid 40+%

Membershipsandawards

  • National Eagle Award
  • Associate of the Year from SNBA
  • Spike for Life from National Builders Association
  • Top Salesperson – recognized multiple times

Timeline

Territory Manager

Stanton Carpet
07.2017 - Current

Territory Manager-Mannington

Herregan Distributors
11.2014 - 07.2017

Territory Manager

T & G Hardwood
01.2009 - 11.2014

Outside Sales

Minneapolis /Bloomington Chamber of Commerce
02.2008 - 01.2009

Sales/Account & Project Manager

Floor To Ceiling
01.1998 - 02.2008

Office Manager

First Impressions Lawn Sprinklers
01.1998 - 03.2005

Business Management -

Capella University

Business Management -

North Hennepin Community College

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MICHELLE ULRICK