Michelle Underwood
Gahanna
Summary
Nationally certified pharmacy technician with extensive experience in retail and hospital pharmaceutical practices, emphasizing patient care and safety. Proven track record in managing medication dispensing and inventory control, ensuring meticulous accuracy and adherence to compliance standards. Proficient in medication preparation, reconciliation, and utilizing Microsoft Office applications alongside pharmacy software to enhance team efficiency and elevate patient satisfaction. Skilled in training new employees and excelling in data entry, communication, and problem-solving, fostering a collaborative work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medication Reconciliation Technician
Dublin Methodist Hospital
11.2022 - Current
- Conducted comprehensive medication reviews to ensure patient safety and accuracy in prescribed treatments.
- Trained over 20 new staff members on medication reconciliation procedures and best practices to enhance team efficiency.
- Documented reconciled medications in patient files, promoting continuity of care and accurate medication records.
- Compiled and updated patient medical records with current medications to facilitate informed healthcare decisions.
- Advised healthcare professionals on potential drug interactions and contraindications for improved patient outcomes.
- Utilized electronic health record systems to track medication changes and improve operational efficiency.
- Collaborated with multidisciplinary teams to address and resolve medication-related issues effectively.
Medication Reconciliation Technician
Grant Medical Center
10.2020 - 11.2022
- Conducted comprehensive medication reviews to ensure patient safety and accuracy in prescribed treatments.
- Trained over 20 new staff members on medication reconciliation procedures and best practices to enhance team efficiency.
- Documented reconciled medications in patient files, promoting continuity of care and accurate medication records.
- Compiled and updated patient medical records with current medications to facilitate informed healthcare decisions.
- Advised healthcare professionals on potential drug interactions and contraindications for improved patient outcomes.
- Utilized electronic health record systems to track medication changes and improve operational efficiency.
- Collaborated with multidisciplinary teams to address and resolve medication-related issues effectively.
Lead Pharmacy Technician
Kroger's Pharmacy
03.2001 - 11.2021
- Utilized state-of-the-art computer systems and pharmacy software to optimize the prescription filling process, ensuring accuracy and efficiency.
- Answered over 30 incoming phone calls daily and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Increased overall efficiency of the pharmacy by assisting with administrative tasks such as filing insurance claims, scheduling appointments, or processing payments as needed.
Education
Some College (No Degree) - Human Resources Management
Franklin University
Columbus, OHSkills
- Verbal and written communication
- Patient assessments
- Drug utilization review
- Inbound and/or outbound phone experience
- Medication therapy management
- Healthcare systems
- Pharmacy software proficiency
- Strong attention to detail
- Strong data entry
- Multitasking and organization
- Interpreting and processing medication orders
- Medication reconciliation
- Clinical documentation
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
References
References available upon request.
Timeline
Medication Reconciliation Technician
Dublin Methodist Hospital
11.2022 - Current
Medication Reconciliation Technician
Grant Medical Center
10.2020 - 11.2022
Lead Pharmacy Technician
Kroger's Pharmacy
03.2001 - 11.2021
Some College (No Degree) - Human Resources Management
Franklin University