Summary
Work History
Education
Skills
Timeline
Languages
Overview
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Michelle Tonga

San Bruno,CA

Summary

Dynamic office administrator with proven expertise at Alliance Ground International, adept at enhancing operational efficiency through strategic planning and effective communication. Skilled in Microsoft Office and customer assistance, I excel in issue resolution and leadership, streamlining processes that improve workflow and support organizational goals.

Work History

Office Admin

Alliance Ground International
07.2020 - Current
  • Organize Inbound and Outbound Linehauls for Amazon Flights and Trucks.
  • Check drivers in and out for their drop offs and pick ups.
  • Set up warehouse floor for Outbound Linehauls.
  • Send updates of package count to leadership for progress of build up.
  • Plan and strategies dock doors according to linehaul and package count everyday.
  • Provided administrative support to staff members as needed facilitating smooth day-to-day operations within the office environment.
  • Supported supervisors in administrative tasks, streamlining office operations for increased efficiency.
  • Managed all aspects of office administration, including organizing supplies, answering phones, and keeping track of call off book.
  • Established standards and best practices in office administration that contributed to increased operational efficiency across all levels of the business.
  • Supported office administration tasks to facilitate seamless daily operations and improve overall workflow.
  • Facilitated smooth office workflow through prompt completion of assigned administrative tasks.
  • Schedule linehauls for packages, carts, bags, Amazon cans etc, according to warehouse supplies.

Secretary

Law Office of Lani Nau
07.2017 - 10.2021
  • Lead interviews for clients who were seeking Immigration consultation.
  • Contacted clients for information to complete their applications.
  • Prepared Adjustment of Status, Naturalization and other forms for Immigration processing.
  • Contacted clients to keep them updated on appointments, interviews and court hearings.
  • Prepared cover letters and envelopes to submit applications.
  • Faxed, scanned, and copied paperwork for processing.
  • I researched changes of form editions, filing fees, address changes, and etc, in order to send accurate forms for clients
  • Keeping track of calender events, court hearings and interviews for Attorney.
  • Self taught on how to use Immigration websites: USCIS, NVC, Cerenade, Docketwise, and Clio Train other assistance when needed.
  • Using my Spanish to better help clieunderstand the applications and requirements needed for submission.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.

Sales Associate

Forever 21
07.2016 - 07.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Education

High School Diploma -

San Mateo High School
San Mateo, CA
05-2013

Skills

  • Credit and cash transactions
  • Issue resolution
  • Payment processing
  • Cash register operation
  • Customer assistance
  • Training and mentoring
  • Leadership Confidentiality understanding
  • Preparing and submitting Applications for Naturalizations, Permanent Residents, Fiance Visas, and other Immigration Processing
  • Microsoft Office, Excel, Word, PowerPoint, and Outlook, Scheduling and Organization,
  • Time Management and Communication
  • Law Office Administration
  • Administration

Timeline

Office Admin

Alliance Ground International
07.2020 - Current

Secretary

Law Office of Lani Nau
07.2017 - 10.2021

Sales Associate

Forever 21
07.2016 - 07.2017

High School Diploma -

San Mateo High School

Languages

Spanish
Limited Working

Overview

9
9
years of professional experience
Michelle Tonga