Michelle Unger
Fairview,OR
Summary
I aim to bring my operational, analytical, and administrative skills, along with my passion for helping people, to a forward-thinking company, ensuring they are utilized for the greater good.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Claims Examiner I-Absence Management Specialist
Reliance Matrix
Portland, OR-Hybrid Remote
07.2024 - Current
- Researched claim to deliver solutions and resolve problems.
- Interviewed claimants to gather factual information.
- Consulted hospital and medical records when needed.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Clarified coverage to claimants and client.
- Delivered exceptional customer service to claimants by communicating important information and patiently listening to issues.
- Documented information gathered in field and uploaded data to company database for efficient processing using PACS and LeaveLink.
- Handled all calls from customers about Short Term Disability processes.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained claims data in PACS and LeaveLink data systems.
- Create and send approvals, denials and ongoing decisions documents.
- Participated in team meetings and breakout classes regarding process updates, demonstrating an ability to work collaboratively and effectively.
- Processed all claims from start to finish.
- Worked with health care professionals within the company to determine claim viability.
Accounts Receivable Specialist
Oregon Restoration
Portland, Oregon
07.2023 - 07.2024
- Manage receivables, balance ledgers, and deposit funds daily to multiple bank accounts
- Send invoices to clients and insurance companies to maintain project progression
- Liaise with Mortgage and Insurance firms for timely payments, including estimates, authorizations, invoices, and lien releases
- File and resolve liens and small claims as needed, navigating county courts
- Calculate and remit Washington Sales tax for local projects
- Supervise invoicing for nine project managers overseeing 8-10 jobs each
- Address customer billing inquiries promptly
- Collaborate with accounts payable clerk to monitor job budgets
- Create accounting procedure manuals
- Process refunds for overpayments
- Handle calls from customers, insurers, and mortgage companies
- Multitask to meet departmental needs
- Enter data into Excel sheets to share with other departments
- Produce month-end sales and profit reports to share with the team/owners
- Assist customers with billing questions at the front office
- Manage invoicing and payments for home builders contracting with Oregon Restoration
Founder & Proprietor
CoCo Blu
01.2003 - 06.2023
- Company Overview: Founded and managed a successful 5-star salon
- Produced exponential customer growth to a 400 person loyal roster
- Dialed a solid customer journey, providing excellent customer service, communication, fine-tuned protocols and achieved high quality results
- Increased client base by 471% since the end of first year in business
- Performed accounts receivable reconciliation
- Developed promotional material and outreach strategy
- Founded and managed a successful 5-star salon
Proprietor and Manager
GCL Construction
01.1994 - 01.2014
Medical Billing Specialist
Legacy Health Care
01.1992 - 01.1994
- Handled patient and insurance payments for all ambulatory care clinics
- Prepared monthly spreadsheets for corporate accountants
- Promoted from Accounts Receivable Rep to Management Administrator
Medical Billing Specialist
Outpatient Radiology
01.1987 - 01.1991
- Assisted patients with intake and procedures
- Managed payments and communications with insurance companies
- Promoted from Receptionist to Patient Accounts
Education
Honors Degree -
NW College of Beauty
01.2003
Certificate - Medical Billing and Coding
01.1987
Diploma - Health Care
Aloha High School
01.1986
Skills
- Customer Service
- Project Coordination
- Event Planning
- Financial Reporting
- Accounts Receivable
- Excel
- Quickbooks
- POWR
- Word
- Vagaro
- Weebly
- PayPal
- Google Workspace
- Microsoft Teams
- Investigative skills
- Healthcare procedures
- Disability claims process
- Workload prioritization
- Multitasking Abilities
- Certified claims professional
Certification
- Notary Public, Oregon, 05/01/23
- Honors Degree, NW College of Beauty, 01/01/03
- Certificate in Medical Billing and Coding, 01/01/87
Timeline
Claims Examiner I-Absence Management Specialist
Reliance Matrix
07.2024 - Current
Accounts Receivable Specialist
Oregon Restoration
07.2023 - 07.2024
Founder & Proprietor
CoCo Blu
01.2003 - 06.2023
Proprietor and Manager
GCL Construction
01.1994 - 01.2014
Medical Billing Specialist
Legacy Health Care
01.1992 - 01.1994
Medical Billing Specialist
Outpatient Radiology
01.1987 - 01.1991
Certificate - Medical Billing and Coding
Honors Degree -
NW College of Beauty
Diploma - Health Care
Aloha High School