MICHELLE VALENTIN

• Managing incoming referrals.
• Assess client needs, and determine referral sources.
• Verify insurances using Waystar and Medi-Cal applications, and assign physicians.
• Responsible for navigating and receiving incoming behavioral health clients and their needs, including registering clients in the EHR, and using dual monitors.
• In charge of bed transfers in all the units.
• Assisted with data entry into electronic health record systems.
• Answered phone calls and directed inquiries to appropriate departments.
• Collaborated with healthcare staff to streamline intake procedures.
• Received and processed incoming client referrals for intake assessment.
• Updated and maintained accurate records of client information in database.

• Accurately and promptly transcribes physician orders, as evidenced by updated department forms and active orders within a specific time frame, according to standard. Order transcription is legible, dated, and timed.
• Assists in maintaining an accurate and up-to-date medical record. Identifies and reports incomplete findings.

• Maintains medical records in appropriate order and readily available and assembles and disassembles charts as needed.
• Responds to stat requests.
• Call or fax prescriptions to the pharmacy.
• Assures an accurate census by inputting admissions, discharges, and transfers in a timely manner and before deadlines. Schedules tests and coordinates patient care activities in collaboration with the RN and other departments to assure timely and appropriate action.
• Coordinates hospitalization, transfer, and transportation.
• Prints and distributes diagnostic reports, and notifies appropriate personnel of abnormal lab results.
Transports patients, equipment, supplies, and specimens throughout the medical center, utilizing proper body mechanics.
• Practices customer service standards as defined by the Service Area, Medical Center, and specific department.
• Assures that supplies are ordered and available for use.
• Maintains telephone courtesy at all times, including receiving, transferring calls, or taking messages.

• Organize and maintain department files, records, handbooks, manuals, and committee minutes. Promptly answers call lights, alarms, and patient requests.

• Involves direct client care and also assists with administrative-related duties, such as admitting and discharging them.
• Observes and documents the patient's progress and reports to healthcare team members.
• Administered medications as prescribed by a physician or psychiatrist.
• Documented behavioral incidents to keep accurate records.
• Monitored patient safety in all areas of the facility.
• Provided emotional support to clients and patients dealing with difficult situations.
• Completed daily client rounds and tracked client movements.
• Responded promptly to any emergency situations that may arise within the facility.
• Performed searches of resident belongings prior to admissions and throughout stays.
• Followed standard admissions procedures and documentation requirements for client intakes.

• Provided direct support to individuals with mental health challenges.
• Documented client interactions and reported observations accurately.
• Identified potential warning signs of suicide risk among patients who are at high risk for self-harm.
• Provided crisis intervention services in emergency situations.
• Monitored, evaluated and recorded client progress with respect to treatment goals.
• Adhered to HIPAA confidentiality requirements by safeguarding files.
• Admitting patients, doing rounds, and some paperwork.
• Plays an active part in the treatment team and provides continuous patient care, supervision, and interaction.
• Daily responsibilities include accurately administering and recording vital signs.
• Observe, assess, and document a patient's appearance and behavior.
• Effectively and professionally communicate with the clinical team, staff, patients, and customers.

• Processed prescriptions accurately and efficiently for customers.
• Assisted pharmacists in medication preparation and labeling tasks.
• Managed inventory levels and restocked shelves regularly.
• Provided excellent customer service by addressing inquiries and concerns.
• Operated point-of-sale system for transactions and returns.
• Collaborated with team members to improve workflow efficiency.
• Entered patient data into computer system to maintain accurate records.
• Assisted customers with selecting and purchasing medications.
• Checked expiration dates on prescription drugs to ensure potency.
• Processed payments from customers using cash registers or other electronic systems.
• Restocked shelves and prepared expired drugs for return.
• Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
• Collaborated with pharmacy team to implement promotional events and health screenings.
• Prepared and delivered medication to patients in a timely manner.
• Conducted regular checks of expiration dates on medications, removing outdated stock.
• Scanned items and checked pricing on cash register for accuracy.
• Responded to customer issues to provide immediate resolution and improve retention.
• Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.

• Verified patient insurance information for accuracy and completeness.
• Resolved discrepancies in patient eligibility and coverage details.
• Collaborated with billing departments to ensure timely submissions.
• Maintained detailed records of all verification activities accurately.
• Adhered to HIPAA guidelines when handling confidential information.
• Answered customer inquiries via phone or email in a professional manner.
• Collaborated with other departments to ensure timely payment of claims.
• Performed outbound calls to verify patient's insurance coverage status.
• Worked closely with other departments such as Accounts Receivable and Payable.
• Researched insurance plans to determine coverages and benefits available.
• Entered all pertinent data into computer systems accurately and efficiently.
• Interpreted complex benefit plans according to provider contracts.
• Verified patient eligibility and benefits for insurance coverage.
• Maintained accurate records of patient data in the system.
• Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
• Navigated through multiple online systems to obtain documentation.
• Entered data in EMR database to record payer, authorization requirements and coverage limitations.
• Accessed third-party insurance databases to identify coverage of benefits.
• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Managed multiple tasks and priorities in a high-volume, fast-paced environment.
• Utilized electronic medical records (EMR) systems for documenting verification processes.
• Coordinated with the billing department to ensure correct insurance information is applied to claims.
• Developed and maintained professional relationships with insurance representatives.
• Answered telephones and directed calls to the appropriate medical or administrative staff.
• Completed relevant insurance and other claim forms.

• Coordinated daily operations to ensure a smooth workflow.
• Managed inventory control processes to maintain optimal stock levels.
• Facilitated communication between team members to enhance collaboration and efficiency.
• Oversaw compliance with safety regulations and company policies during operations.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Supervised subordinate staff in carrying out daily duties and activities.
• Oversaw the development and implementation of operational procedures.
• Represented the organization at external events and conferences.
• Managed team of professionals to ensure operational efficiency and effectiveness.
• Responded promptly to customer inquiries or complaints in a polite manner.
• Negotiated contracts and agreements with vendors and partners.
• Developed and maintained relationships with key clients and stakeholders.
• Oversaw financial budgeting and fiscal management to optimize resources.
• Led crisis management efforts to resolve issues promptly and efficiently.
• Ensured the security and confidentiality of sensitive information.
• Monitored and reported on operational performance metrics.
• Enforced compliance with regulatory standards and company policies.
• Maintained positive working relationship with fellow staff and management.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Analyzed company's expenditures and developed financial models.
• Managed front desk operations and greeted visitors with professionalism.
• Coordinated appointment schedules and maintained calendars for executive staff.
• Answered multi-line phone system, directing calls to appropriate departments.
• Oversaw office supply inventory and initiated restocking as needed.
• Assisted in organizing company events and meetings for staff engagement.
• Handled sensitive information with confidentiality and discretion at all times.
• Collaborated with team members to improve office workflow and efficiency.
• Trained new front office staff on procedures and best practices consistently.
• Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Provided customer service support to clients over the phone and in person.
• Responded to emails sent by customers regarding their queries or complaints efficiently.
• Coordinated various events organized within the office premises.
• Welcomed large volume of guests and improved overall customer service.
• Maintained important files, running reports, and delivering updates on occupancy and revenue.
• Monitored office inventory to maintain supply levels.
• Updated patient information in computer databases accurately and regularly.
• Provided administrative support including photocopying, scanning documents, faxing.
• Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
• Organized filing systems for patient records and other documents according to company standards.
• Organized incoming mail and distributed it accordingly.
• Assisted with scheduling appointments for patients and staff members.
• Developed strong relationships with customers through effective communication skills.
• Coordinated travel arrangements for staff members when required.
• Trained new front office staff, providing guidance on company procedures and customer service standards.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Overseeing and processing the insurance claims, and following up with insurance companies regarding pending payments.
• Verification of Denti-Cal, PPO, HMO eligibility, and benefit breakdown.
• Submit referrals and pre-authorization requests.
• Manages, collects the accounts payables and receivables, checks balances, and deposits checks in the bank.
• Maintain the dental clinic's budget and accounting systems.
• Schedule and confirm appointments; create patient files and their information, insurance cards, signatures, and consent forms; greet and serve all patients as they arrive.
• Provide the doctor with administrative and practical support as needed; create, establish, and manage internal office protocols and procedures to ensure office efficiency.
• Manage the billing system.
• Responsible for performing various administrative, secretarial, and clerical duties.