Michelle Valenzuela
Rio Rico,AZ
Summary
Enthusiastic and highly motivated individual with a solid foundation in electrical theory and practical applications, gained through comprehensive college coursework and NCCER-credentialed training. Eager to apply learned skills in industrial maintenance to contribute to a dynamic team.
Overview
11
11
years of professional experience
Work History
President, Board of Directors
St. Andrews Preschool & child care center
Nogales, Arizona
08.2021 - Current
- Led strategic planning sessions to enhance preschool operations and community engagement.
- Oversaw budget management to ensure financial sustainability of childcare services.
- Coordinated fundraising efforts to support preschool initiatives and resources.
- Reviewed contracts prior to signing them on behalf of the organization.
- Developed agendas for board meetings, facilitated discussion of pertinent issues, and documented resolutions.
- Engaged in public speaking opportunities to promote awareness about the organization's mission.
- Fostered strong relationships with key stakeholders, including government officials, funders, partners, donors, staff and volunteers.
- Recruited new board members based on their skillset or expertise in order to strengthen the organization's leadership team.
- Maintained up-to-date knowledge of relevant laws, regulations, trends and best practices related to nonprofit governance.
- Approved organizational policies, procedures, and budgets as recommended by the Board of Directors.
- Evaluated long-term financial strategies for sustainability purposes.
Billing Dispute Representative
Citibank
Tucson, Arizona
02.2022 - 09.2024
- Resolved customer billing disputes through effective communication and problem-solving.
- Collaborated with internal teams to ensure timely resolution of billing inquiries.
- Maintained accurate records of customer interactions and dispute resolutions.
- Assisted customers with understanding their bills and payment processes.
- Utilized billing software to track disputes and monitor case progress.
- Educated customers on company policies related to billing and payments.
Bartender
Tubac Golf Resort & Spa
Tubac, Arizona
03.2014 - 12.2021
- Mixed drinks and cocktails to meet customer preferences.
- Managed bar inventory and ensured stock levels remained optimal.
- Provided excellent customer service in fast-paced environment.
- Maintained cleanliness and organization of bar area and tools.
- Collaborated with kitchen staff to coordinate service timing.
- Trained new bartenders on drink preparation and customer interaction.
- Handled cash register transactions accurately and efficiently.
- Resolved customer complaints with professionalism and attentiveness.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Education
Some College (No Degree) - Electrical
Pima Community College
Tucson, AZ07-2025
Skills
- Client assistance
- Team collaboration
- Public speaking
- Team leadership and management
- Strategic planning
- Resource allocation
- Electrical safety
- Raceways and fittings
- Electrical test equipment
- Hand bending
- Device boxes
- NEC
- OSHA
- Conductors and cables
- Electrical circuits
- Materials handling
- PPE
- Power tools handling
- Tools safety
- Communication skills
- Basic safety
- Problem solving
- Conflict Resolution
Accomplishments
- NCCER CORE LEVEL COMPLETION
- NCCER ELECTRICAL LEVEL ONE COMPLETION
Languages
English
Professional
Spanish
Professional
Timeline
Billing Dispute Representative
Citibank
02.2022 - 09.2024
President, Board of Directors
St. Andrews Preschool & child care center
08.2021 - Current
Bartender
Tubac Golf Resort & Spa
03.2014 - 12.2021
Some College (No Degree) - Electrical
Pima Community College
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