Summary
Overview
Work History
Education
Skills
Timeline
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Michelle VanBeelen

DeWitt,MI

Summary

Proven leader and top performer at Serv-U-Success, adept in store operations and sales expertise. Excelled in training and mentoring, enhancing team performance and customer satisfaction. Achieved consistent sales growth by fostering trust-based relationships and strategic planning. Skilled in recruitment and team motivation, with a knack for creating impactful store displays and improving operational efficiency.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

24
24
years of professional experience

Work History

Store Manager

Serv-U-Success
03.2012 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Sales Representative

Serv-U-Success
01.2001 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Education

Medical Assistant - Medical Laboratory Science

Ross Medical Education Center
Lansing, NC
10-2021

High School Diploma -

Reeths Puffer
North Muskegon MI
05-1988

Skills

  • Store operations
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Recruitment and hiring
  • Goals and performance
  • Team motivation
  • Store displays
  • Sales expertise
  • Opening and closing procedures

Timeline

Store Manager

Serv-U-Success
03.2012 - Current

Sales Representative

Serv-U-Success
01.2001 - Current

Medical Assistant - Medical Laboratory Science

Ross Medical Education Center

High School Diploma -

Reeths Puffer

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Michelle VanBeelen