Michelle VanDenBerghe
Castroville,TX
Summary
Dynamic food service professional with a strong work ethic and exceptional multitasking abilities, honed at MVISD Child Nutrition. Proven track record in maintaining high food quality standards and ensuring customer satisfaction through effective communication and problem-solving. Certified in ServSafe, demonstrating commitment to food safety and sanitation practices.
Diligent with comprehensive background in food service operations, delivering consistent quality in customer satisfaction. Proven track record of maintaining high standards in food preparation and safety. Demonstrated ability in teamwork and adaptability to dynamic kitchen environments. With 35 years of food service experience.
Overview
24
24
years of professional experience
Work History
Food Service Worker
MVISD CHILD NUTRITION
08.2021 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Shop Helper
THRASH AUTOMOTIVE
06.2015 - 07.2021
- Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
- Performed oil changes, tire rotations, and other routine maintenance tasks to keep vehicles running smoothly.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Supported senior mechanics in completing major overhauls, extending the lifespan of vehicles.
- Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Reduced hazards by maintaining safe and clean working environment for mechanics.
- Improved vehicle performance by conducting regular maintenance checks and repairs.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Provided excellent customer service by answering questions and addressing concerns in a professional manner.
- Utilized diagnostic equipment to accurately identify engine problems and determine necessary repairs.
- Assisted in ordering parts from vendors, ensuring availability of materials for upcoming jobs.
- Facilitated smoother operations by coordinating parts deliveries and pickups.
- Assisted in engine diagnostics to enhance vehicle performance.
- Reduced downtime by performing routine maintenance on workshop equipment.
- Operated variety of power tools and hand tools.
LEAD COOK,FOOD SERVICE WORKER
MVISD CHILD NUTRITION
08.2010 - 08.2015
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Taught kitchen staff safety protocols and restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed ordering processes for kitchen supplies and ingredients, optimizing budget allocation while maintaining consistent product quality.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Set up and broke down kitchen for service.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Developed and maintained positive relationships with customers to enhance service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
SHIFT SUPERVISOR/BARISTA
STARBUCKS
05.2001 - 07.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Skills
- Quick learner
- Positive attitude
- Customer service
- Strong work ethic
- Problem-solving
- Attention to detail
- Positive attitude and energy
- Fast-paced environment
- Working quickly
- Cash register operation
- Heavy lifting capacity
- ServSafe certification
- Friendly and outgoing
- Time management proficiency
Accomplishments
Employee of the month 2012 for MVISD
Languages
Spanish
Elementary
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Drawing and Painting
- Photography
- Bird/Wildlife Photography
- #CRAZY_BIRD _CHICK [ INSTAGRAM GALLERY]
Timeline
Food Service Worker
MVISD CHILD NUTRITION
08.2021 - Current
Shop Helper
THRASH AUTOMOTIVE
06.2015 - 07.2021
LEAD COOK,FOOD SERVICE WORKER
MVISD CHILD NUTRITION
08.2010 - 08.2015
SHIFT SUPERVISOR/BARISTA
STARBUCKS
05.2001 - 07.2010
Similar Profiles
Tana GrahamTana Graham
Program Assistant at Institute of Child Nutrition, University of MSProgram Assistant at Institute of Child Nutrition, University of MS
Claudia ReepClaudia Reep
Unit Lead II at Child Nutrition ServicesUnit Lead II at Child Nutrition Services
Angie RamosAngie Ramos
Finance Assistant (promotion) at HaysCISD Child NutritionFinance Assistant (promotion) at HaysCISD Child Nutrition
Valeria Diaz RodriguezValeria Diaz Rodriguez
Extraordinary Minister of Holy Communion at St. Rose of Lima Catholic ChurchExtraordinary Minister of Holy Communion at St. Rose of Lima Catholic Church
Ruben MendezRuben Mendez
Maintenance Technician 1 at Revolution TechnologiesMaintenance Technician 1 at Revolution Technologies