Michelle Vanegas Deans
Lakeland,FL
Summary
Ambitious Receptionist Bilingual equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Hardworking with background working for corporate-level decision-makers. Meticulous professional with demonstrated success in implementing process improvements and assisting with key changes. Reliable in maintaining clean, organized front desk spaces and supporting building security initiatives.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Soni Family Practice
Davenport, Florida
02.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Receptionist
Spine and rehabilitation centers
Davenport, FL
10.2022 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Answered phone calls, provided information and connected callers to appropriate personnel.
Receptionist
Zeta trading inc
Miami, FL
03.2022 - 08.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
POM MRI AND RADIOLOGY CENTERS
Cooper City, FL
05.2020 - 01.2022
- Answer incoming calls
- Schedule appointments
- Convey patient financial information
- Greet patients & visitors
- Scan & upload chart documents
- Collect patient financial responsibly from patients prior to their exams
- Scheduling Biopsy.
Head cashier
Tjmaxx
Lakeland, FL
07.2019 - 05.2020
- Cash register and collect payments from 30-50 guest daily
- Help customers with any doubts where all the items are
- Make sure to help the coordinator in what she needs.
Lounge Server
Benihana Japanese Steak House
Miramar, FL
01.2014 - 07.2019
- Recruit and train new employees
- Manage closing responsibilities such as restocking items and cash control
- Greet 20 – 50 guest per shift as they arrive to their seats and explain the menus
- Operate the POS system/ cash register and collect payments from 15-30 guest’s daily
Sales Associate
W shoes
Pembroke Pines, FL
10.2013 - 03.2014
- Arrange merchandise, assemble over 10 products displays and organize stockroom inventory monthly
- Provided immediate help for customers
- Perform cashier duties twice a week or when necessary.
Education
High School Diploma -
Penn Foster
Scranton, PA05.2014
Associate of Science - Physical Therapy Assistance
Polk College
Lakeland, FLSkills
- Full fluency and excellent communication skills in both
- Interpersonal skills:
- Ability to form strong, cooperative relationship with people of all ages and cultural background
- Till this day I still keep in touch with a hand of my regulars
- Well-organized, punctual and productive: Precise and detail-orientated
- Computer and technology skills: Microsoft office, adept in the use (Twitter, Facebook, Instagram, etc) platforms for marketing and promotion
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Customer Service
- Reliable and Punctual
- Attention to Detail
- Customer Service-Oriented
- Courteous and Professional
- Organization and Efficiency
- Appointment Scheduling
- Verbal and Written Communication
- Greeting and Seating Clients
- Computer Proficiency
- Scheduling and Calendar Management
- Microsoft Office
- Prioritization and Time Management
- Medical Terminology
- Insurance Verification
- HIPAA Compliance
- Payment Collection
Timeline
Medical Receptionist
Soni Family Practice
02.2024 - Current
Receptionist
Spine and rehabilitation centers
10.2022 - Current
Receptionist
Zeta trading inc
03.2022 - 08.2022
POM MRI AND RADIOLOGY CENTERS
05.2020 - 01.2022
Head cashier
Tjmaxx
07.2019 - 05.2020
Lounge Server
Benihana Japanese Steak House
01.2014 - 07.2019
Sales Associate
W shoes
10.2013 - 03.2014
High School Diploma -
Penn Foster
Associate of Science - Physical Therapy Assistance
Polk College
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