Michelle VanHemert
Naples,FL
Summary
Driven manager with distinguished experience in multiple industries with strong problem-solving and customer service skills. Dedicated to creating a pleasant work environment for staff.
Overview
20
20
years of professional experience
Work History
Food and Beverage Manager
Naples Esplanade Golf & Country Club
10.2021 - Current
- Manage inventory effectively, reducing waste and optimizing stock levels.
- Resolve customer complaints involving food or beverage quality and service.
- Develop staff training programs to enhance service skills and increase overall efficiency.
- Maintain highest standards for beverage quality and service.
- Maintain a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Conduct regular performance evaluations for 20 team members, providing constructive feedback and opportunities for growth.
- Resolve customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Develop relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Select wine, beer and alcohol products based on customer feedback and local product availability.
Bartender
Arcadia Bluffs Golf Club
09.2018 - Current
- Serve high customer volumes during special events, nights, and weekends.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently open or close the bar according to established procedures, ensuring preparedness for each shift.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
Business Development Manager
Workbox Staffing
01.2014 - 04.2018
- Increased client base from 48 accounts to 105 accounts by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Sales & Marketing Coordinator
Bilt Industries
10.2011 - 11.2013
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Maximized trade show impact by designing eye-catching booths and coordinating pre-event promotions.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Corporate Assistant
TGW Systems Integration
10.2004 - 09.2011
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Participated actively in planning and executing company trade shows and events.
- Maintained high level of confidentiality when handling sensitive company information and documents.
- Managed vendor relationships to ensure timely delivery of products/services at competitive prices.
- Provided excellent customer service by resolving inquiries/concerns promptly and professionally.
- Facilitated smooth transitions during organizational changes by providing critical support resources.
- Developed comprehensive presentation materials to support executive-level communication efforts effectively.
- Coordinated logistics for executive meetings, including room setup, materials preparation, and agenda distribution.
- Collaborated with HR department to maintain accurate records of employee information, benefits, and performance evaluations.
- Organized company-wide events for team building and employee recognition.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Education
High School Diploma -
Whitehall Senior High School
Whitehall, MI1992
Some College (No Degree) - Business
Muskegon Community College
Muskegon, MISkills
- Food and Beverage Operations
- Relationship Building and Management
- Mentoring and Coaching
- Office Administration
- Strong Problem Solver
- Training and Onboarding
- Customer Service
- Team Leadership
- Document Preparation
- Computer Skills
- Dedicated Team Player
- Professional Communication
Timeline
Food and Beverage Manager
Naples Esplanade Golf & Country Club
10.2021 - Current
Bartender
Arcadia Bluffs Golf Club
09.2018 - Current
Business Development Manager
Workbox Staffing
01.2014 - 04.2018
Sales & Marketing Coordinator
Bilt Industries
10.2011 - 11.2013
Corporate Assistant
TGW Systems Integration
10.2004 - 09.2011
High School Diploma -
Whitehall Senior High School
Some College (No Degree) - Business
Muskegon Community College
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