Michelle Van Valkenburg

Supervise inspectors in performing routine inspection, testing, and preventative maintenance of company product line, as well as similar competitive product line inspections.

Provide specialized training and direction to inspectors and trainees. Required to audit the service delivery and review performance of inspection teams.

Drive customer satisfaction, supervising a team of technicians, working with service sales reps and administrators to support the district’s service customers.

Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.

• Streamlined distribution processes to enhance efficiency and reduce delivery times.
• Led team in implementing inventory management systems, improving order accuracy.
• Managed a staff of Service Technicians and Scheduling Coordinator
• Sold products to walk in customers
• Handled customer concerns and needs to ensure customer satisfaction.
• Covered Southern New England territory
• Handled inspections by CMS and other government entities.

• Led installation team to optimize operational efficiency across all New England and Upstate NY.
• Developed and implemented strategic initiatives to enhance customer satisfaction .
• Managed budget allocations, ensuring alignment with organizational goals and resource optimization.
• .Worked with cross functional teams and union leadership to ensure seamless execution of projects and on time delivery.

• Led strategic planning initiatives to enhance operational readiness and mission success.
• Developed training programs to improve staff performance and capability in diverse environments.
• Streamlined processes for resource allocation, ensuring optimal use of materials and personnel.
• Implemented risk management strategies to minimize operational hazards and ensure safety compliance.