Michelle Varanai
Temecula,CA
Summary
Dedicated store manager with experience in hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Skilled at encouraging staff cooperation and productivity to meet and exceed objectives. Proven team builder and analytical problem-solver with a strong track record of management success. Results-driven professional with a focus on team collaboration, operational efficiency, and achieving measurable outcomes. Strategic planner adept at process improvement and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. With over 20 years of experience as a manager for high revenue-generating businesses, determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
24
24
years of professional experience
Work History
Manager
Apple
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
General Store Manager
Chicos FAS
10.2020 - 08.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interprets Key Performance Indicator reports as a tool to deliver coaching as needed.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching and development for future growth opportunity.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Comfortably Maneuvering complex situations with customers, and staff, through complex policy, process and people related organizational dynamics.
- Approved regular payroll submissions for employees.
Store Manager
Chicos FAS
04.2015 - 10.2020
- Accountable for personal Productivity, Strategically drive results that ensure maximum sales productivity, and profit goals through functional leadership.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Build relationships with customers to establish a strong repeat clientel.
- Train and develop team on Style Connect/ Drive customer connection and Dcom sales. Achieve monthly style connect goal.
- Elevate team performance, provide timely coaching and development, feedback, and reviews.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
BCBG Max Azria Group
10.2009 - 04.2015
- Ranked top 10 and exceed goals for Black Friday results in 2013.
- Increased projected sales from 2010-2012
- Hired, maintained and elevating the staff to the expectation of company standards.
- District training manager - responsible for training and development of all new management positions in the district.
- Involved with the buying team to allocate product within my store's demographic.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Bebe
06.2001 - 10.2009
- District Training Manager responsible for executing new training program to onboard management positions in the district.
- Actively recruit, interview, hire, and retain top talent for the district needs.
- Consistently ranked as a top performer in all statistical levers within the district.
- Surpassed projected sales by 2 million 2007.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
University City High School
San Diego, CAPalomar College
Skills
- Effective Team Leadership
- Strong Organizational Skills
- Profit and Loss
- Assessment and Evaluation of Performance
- Collaborative Team Guidance
- Professional Development
- Results-Driven Approach
- Operational Improvements
- Customer relationship management (CRM)
- Effective communication
- Complex Problem-solving
- KPI Development Expertise
Skills
- Relationship Building/Customer Service &Satisfaction
- Training & Coaching for Performance
- Recruiting, Hiring, Onboarding &retention strategies
- Human Resources Oversight
- Performance Metrics & KPI Tracking
Languages
Portuguese
Spanish
Limited Working
Timeline
Manager
Apple
08.2022 - Current
General Store Manager
Chicos FAS
10.2020 - 08.2022
Store Manager
Chicos FAS
04.2015 - 10.2020
Store Manager
BCBG Max Azria Group
10.2009 - 04.2015
Store Manager
Bebe
06.2001 - 10.2009
Palomar College
High School Diploma -
University City High School