Michelle Varanai
Temecula,CA
Summary
Dedicated store manager with experience in hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Skilled at encouraging staff cooperation and productivity to meet and exceed objectives. Proven team builder and analytical problem-solver with a strong track record of management success. Results-driven professional with a focus on team collaboration, operational efficiency, and achieving measurable outcomes. Strategic planner adept at process improvement and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. With over 20 years of experience as a manager for high revenue-generating businesses, determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
24
24
years of professional experience
Work History
Manager
Apple
Carlsbad, CA
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
General Store Manager
Chicos FAS
Palm Desert, CA
10.2020 - 08.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interprets Key Performance Indicator reports as a tool to deliver coaching as needed.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching and development for future growth opportunity.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Comfortably Maneuvering complex situations with customers, and staff, through complex policy, process and people related organizational dynamics.
- Approved regular payroll submissions for employees.
Store Manager
Chicos FAS
San Diego, CA
04.2015 - 10.2020
- Accountable for personal Productivity, Strategically drive results that ensure maximum sales productivity, and profit goals through functional leadership.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Build relationships with customers to establish a strong repeat clientel.
- Train and develop team on Style Connect/ Drive customer connection and Dcom sales. Achieve monthly style connect goal.
- Elevate team performance, provide timely coaching and development, feedback, and reviews.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
BCBG Max Azria Group
San Diego , CA
10.2009 - 04.2015
- Ranked top 10 and exceed goals for Black Friday results in 2013.
- Increased projected sales from 2010-2012
- Hired, maintained and elevating the staff to the expectation of company standards.
- District training manager - responsible for training and development of all new management positions in the district.
- Involved with the buying team to allocate product within my store's demographic.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Bebe
San Diego, California
06.2001 - 10.2009
- District Training Manager responsible for executing new training program to onboard management positions in the district.
- Actively recruit, interview, hire, and retain top talent for the district needs.
- Consistently ranked as a top performer in all statistical levers within the district.
- Surpassed projected sales by 2 million 2007.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
University City High School
San Diego, CAPalomar College
Skills
- Effective Team Leadership
- Strong Organizational Skills
- Profit and Loss
- Assessment and Evaluation of Performance
- Collaborative Team Guidance
- Professional Development
- Results-Driven Approach
- Operational Improvements
- Customer relationship management (CRM)
- Effective communication
- Complex Problem-solving
- KPI Development Expertise
Skills
- Relationship Building/Customer Service &Satisfaction
- Training & Coaching for Performance
- Recruiting, Hiring, Onboarding &retention strategies
- Human Resources Oversight
- Performance Metrics & KPI Tracking
Languages
Portuguese
Spanish
Limited Working
Timeline
Manager
Apple
08.2022 - Current
General Store Manager
Chicos FAS
10.2020 - 08.2022
Store Manager
Chicos FAS
04.2015 - 10.2020
Store Manager
BCBG Max Azria Group
10.2009 - 04.2015
Store Manager
Bebe
06.2001 - 10.2009
Palomar College
High School Diploma -
University City High School