Michelle Vargas
Cary,NC
Summary
Multifaceted and dependable with six years of work experience. Quickly adapt to change in a fast paced and diverse environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Attendant
Sheraton Imperial Hotel
03.2025 - Current
- Kept area clean and organized
- Provided excellent customer service to guests, answering any questions and accommodating requests in a timely and efficient maner
- Built rapport with customers to increase loyalty and satisfaction
- Created personalized beverages
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Memorized menu items and allergen ingredients in order to provide appropriate recommendations and alternatives for any allergy concerns
Flight Attendant
Flight Services International
01.2023 - 02.2025
- Followed FAA regulations and company policy and standards at all times
- Worked as a team in order to ensure safety and comfort of all passengers
- Conduct safety pre-flight checks on all emergency equipment for presence and functionality
- Attend trainings to learn and demonstrate knowledge of emergency inflight procedures for aircraft decompression, water or land evacuations and medical emergencies followed by non emergency procedures
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provide inflight services for passengers throughout flight such as meal, snack or beverage service
- Maintained a clean and presentable aircraft at all times
- Demonstrated adaptability and dependability throughout any changes in scheduling
Event Security
Andy Frain Services
06.2022 - 01.2023
- Provide security for various events such as sports, or performances
- Greet and welcome all guests before directing them through security checks and inspections for any prohibited items
- Check credentials for proper entry points and areas
- Guide crowd through arena and direct them to approve areas
- Effectively monitor and secure any “no entry” areas
Call Center Agent
Support Services Group
04.2021 - 04.2022
- Receive inbound calls and provide assistance with any application updates
- Answer all possible questions provided by applicants
- File applications for presidentially and federally declared natural disasters
- Maintain privacy and confidentiality to all files, going through standardized identity proofing questions before providing application information
- Notate, comment and create contact for interaction between applicants in their file as to maintains communication between agents
- Review, file and verify documents submitted by applicants to provide assistance
- Call and reach out to applicants with any requests for new documentation if any document submitted is illegible
Baggage Service Agent
Prospect Airport Services
01.2021 - 04.2021
- Updated and revised records for lost or delayed luggage
- Revised any flight information in order to best prepare and answer questions for passengers
- Processed, logged and secured unclaimed luggage
- Provided directions and assistance for flight info. And terminal locations
Guest Services
Deer Valley Resort
11.2020 - 01.2021
- Warmly greet and assist guest with any questions or directions
- Assist guest with overnight ski equipment storage and ensure everything is safely stored through procedure
- Maintain guest areas clean and organized through snow scraping, garbage duty and over all sanitation
- Bring out chairs and racks for complimentary guest comfort, proceed to bring back in at the end of the day
- Aide guest with any lost tags or misplaced skis through procedure and filling out intended forms
Hostess
Windy Ridge Cafe
12.2020 - 12.2020
- Answer phones in a warm and welcoming manner in order to take over the phone orders and reservations
- Greet and Welcome guests before directing them
- Answered customer questions about hours, seating, and menu items
- Deliver food from the kitchen to the customer in a quick and effective manner
- Kindly and efficiently adhere to customers requests
- Ensure sanitation of restaurant throughout the day
Customer Representative
Boost Mobile
07.2020 - 11.2020
- Thoroughly clean and sanitize the store, keeping it safe for customers and staff
- Work directly with customers to determine their needs and upsell products and services
- Complete financial transactions, processing payments in cash and credit card
- Organize inventory, keeping track of all products
- Troubleshoot, reboot and update customer devices and resolve service issues
- Warmly greet every customer with a friendly smile
Shift Manager
Pizza Hut
11.2019 - 07.2020
- Ensured all employees followed established guidelines and regulations
- Trained new staff on job tasks and company policies
- Provided excellent customer service, answering questions and making product recommendations
- Managed inventory daily, preventing shortage and losses due to spoilage
- Accurately accounted for all cash on hand and made bank deposits daily
- Completed financial transactions, processing payments in cash, credit card, and gift Card
Education
No Degree - Hospitality
International Air And Hospitality Academy
Vancouver, WA12-2020
Certificate - Medical Assistant
Stepful
Online06-2026
Skills
- Bilingual
- Customer Service
- Time Management
- Cash Handling
- Basic life support
- Flight safety
- Cultural awareness
- Adaptability and flexibility
- Patient-focused care
- Infection control
Certification
- TABC Certified
- March 2021 to March 2023
- Food Handler Certification
Languages
Spanish - Expert
Native or Bilingual
American Sign Language - Beginner
Elementary
Portuguese
Limited Working
Timeline
Attendant
Sheraton Imperial Hotel
03.2025 - Current
Flight Attendant
Flight Services International
01.2023 - 02.2025
Event Security
Andy Frain Services
06.2022 - 01.2023
Call Center Agent
Support Services Group
04.2021 - 04.2022
Baggage Service Agent
Prospect Airport Services
01.2021 - 04.2021
Hostess
Windy Ridge Cafe
12.2020 - 12.2020
Guest Services
Deer Valley Resort
11.2020 - 01.2021
Customer Representative
Boost Mobile
07.2020 - 11.2020
Shift Manager
Pizza Hut
11.2019 - 07.2020
No Degree - Hospitality
International Air And Hospitality Academy
Certificate - Medical Assistant
Stepful
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