Michelle Vasquez

Receptionist

Mosholu Optical

Bronx

02.2002 - 03.2024

Provided general administrative support including filing paperwork, ordering office supplies.
Processed payments and maintained accurate records of transactions.
Utilized problem solving skills to resolve customer issues quickly and efficiently.
Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
Provided assistance in the selection of eyewear based on individual needs.
Kept up-to-date on changes in product knowledge related to eyeglasses and contacts.
Verified insurance eligibility for patients.
Ordered contact lenses, frames and other optical products according to doctor's prescription.
Maintained inventory of optical products, ordered new stock when needed.
Greeted customers and provided excellent customer service.
Greeted patients upon arrival and checked them in for appointments.
Explained lens options to customers including single vision, bifocal, trifocal or progressive lenses.
Adhered to HIPAA regulations regarding confidentiality of patient information.
Ensured all areas were clean, organized and stocked with appropriate supplies.
Communicated with patients with compassion while keeping medical information private.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Completed relevant insurance and other claim forms.
Scheduled and confirmed patient appointments and consultations.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.