Michelle Vasquez Yanes
Carrollton,TX
Summary
Dynamic consultant with a proven track record at Unified Consulting, adept at strategic planning and enhancing operational efficiency. Skilled in problem-solving and client relationship management, I excel in delivering tailored solutions and facilitating workshops that drive impactful results. Bilingual and committed to fostering teamwork and effective communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Consultant
Unified Consulting
Farmers Branch, TX
10.2025 - Current
- Analyzed client needs to develop tailored solutions and enhance operational efficiency.
- Facilitated workshops to gather stakeholder input and drive strategic planning initiatives.
- Conducted market research to identify trends and inform client decision-making processes.
- Collaborated with cross-functional teams to implement process improvements and optimize workflows.
Guest Service Associate
Topgolf
The Colony
11.2024 - 11.2025
- Delivered exceptional customer service, ensuring a welcoming environment for all guests.
- Assisted in managing guest inquiries and resolving issues to enhance satisfaction.
- Maintained cleanliness and organization of the facility, supporting operational efficiency.
- Collaborated with team members to streamline service processes and improve workflow.
- Utilized point-of-sale systems for accurate order processing and transaction handling.
- Engaged with guests to provide information on events, promotions, and menu offerings.
- Adapted quickly to various guest needs, demonstrating flexibility in a fast-paced setting.
- Supported training of new associates on service protocols and customer engagement techniques.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Marketing Associate
Topgolf
The Colony
11.2024 - 11.2025
- Assisted in executing marketing campaigns to enhance brand visibility and engagement.
- Collaborated with cross-functional teams to develop promotional materials and digital content.
- Conducted market research to identify trends and customer preferences for targeted outreach.
- Managed social media accounts, increasing audience engagement through strategic content planning.
- Coordinated events and promotions, ensuring seamless execution and participant satisfaction.
- Monitored and analyzed campaign performance metrics to optimize future marketing strategies.
Training Facilitator
Topgolf
The Colony
11.2024 - 11.2025
- Developed and delivered engaging training sessions for diverse audiences, enhancing overall participant satisfaction.
- Collaborated with team members to assess training needs, ensuring alignment with organizational goals.
- Utilized learning management systems to track participant progress and gather feedback for continuous improvement.
- Facilitated interactive workshops that promoted teamwork and effective communication among staff members.
- Created comprehensive training materials tailored to various skill levels, improving content accessibility and understanding.
- Monitored training effectiveness through assessments, adjusting content and delivery methods as needed for optimal outcomes.
- Mentored new facilitators, providing guidance on best practices in training delivery and participant engagement strategies.
- Implemented innovative training techniques that fostered a positive learning environment and encouraged active participation.
- Documented class attendance and participation and provided feedback to management.
Education
High School Diploma - Hospitality And Tourism Management
Hebron High School
Carrollton, TXSkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Integrity and honesty
- Client relationships
- Issue resolution
- Strategic planning
- Fluent bilingualism
- Customer service
- Data entry
- Customer support
Certification
Food Handlers
Food Managers
TABC
Languages
Spanish
Native or Bilingual
Timeline
Consultant
Unified Consulting
10.2025 - Current
Guest Service Associate
Topgolf
11.2024 - 11.2025
Marketing Associate
Topgolf
11.2024 - 11.2025
Training Facilitator
Topgolf
11.2024 - 11.2025
High School Diploma - Hospitality And Tourism Management
Hebron High School