Michelle Vassar
Turners Falls,MA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Doc & Witch
Greenfield, MA
07.2025 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
Bartender
Elks Lodge
Greenfield, MA
06.2025 - Current
- Efficiently handled cash transactions and accurately processed payments
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Banning Advisor 2
Greenfield Savings Bank
Greenfield, MA
07.2024 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns
- Developed strong relationships with clients through regular communication and excellent customer service
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Utilized time management skills to organize customer appointments
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions
- Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities
Banking Advisor
Greenfield Savings Bank
Greenfield, MA
07.2023 - 07.2024
- Provide unparalleled customer service during each interaction through a high level of professionalism both in person and on the phone
- Advise customers on how our products and services can meet their financial needs
- Bring in new business through relationship-based selling which helps achieve personal sales goals
- Accurately process all routine customer requests including but not limited to wires, fraud, debit cards, research, and new accounts (consumer and small business: checking, savings, certificates of deposit, and money markets)
Bartender
Montague Elks
Turners Falls, MA
10.2022 - 02.2024
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Collaborated with management on pricing strategies based on market trends and competitor analysis
- Organized special events such as themed nights or live music performances to attract new customers
Bartender
MASS MoCA
North Adams, MA
07.2022 - Current
- Craft and serve a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Safety/Security Officer
Northfield Mount Hermon
Gill, MA
10.2022 - 07.2023
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
Security Guard
GMCS Security
01.2022 - 07.2023
- Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals
- Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary
- Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
- Maintained accurate logs of all incidents, accidents, and daily activities
Doordash Driver
DoorDash
09.2019 - 09.2022
- Delivered packages and goods to customers in a timely and efficient manner
- Adhered to all traffic laws and regulations
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
Bartender
The O's Music and Sports Bar
Sunderland, MA
07.2021 - 10.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
Bartender
PINZ Entertainment
Hadley, MA
06.2021 - 09.2021
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Bartender/Server
The Rendezvous
Turners Falls, MA
05.2020 - 11.2020
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Managed cash transactions accurately and efficiently using POS system
- Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items
- Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary
Phones Expo
The Hangar Bar and Grill
Greenfield, MA
10.2019 - 08.2020
- Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
- Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
- Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
Delivery Driver
The Hangar Bar and Grill
Greenfield, MA
10.2019 - 08.2020
- Cultivated positive relationships with regular customers through friendly interactions
- Maintained a clean driving record throughout employment tenure
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
PCA Personal Care Assistant
Stavros Center For Independent Living
Greenfield, MA
10.2017 - 12.2019
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Fostered a comforting environment for patients during emotionally taxing times
- Worked closely with families to address any concerns or questions about patient care
- Organized transport logistics for medical trips and outings when needed
- Demonstrated excellent communication skills while interacting with diverse populations
- Adhered strictly to HIPAA regulations regarding patient confidentiality
- Delivered emotional assistance to patients and families in tough situations, enhancing rapport and strengthening connections
- Answered patient assistance calls, assessed needs, and offered qualified support
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting
Line Cook
Hagers Farm Market
Shelburne, MA
08.2017 - 04.2018
- Followed all food safety regulations including temperature monitoring and labeling of prepared foods
- Communicated effectively with servers regarding special requests or modifications from customers
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
Dietary Aide
Farren Care Center
Turners Falls, MA
05.2015 - 08.2018
- Maintained accurate records of patient food intake, allergies, and special requests
- Monitored inventory levels of food supplies and notified supervisor when items needed to be restocked
- Provided excellent customer service by addressing patient inquiries regarding menu options and accommodating their individual preferences
- Maintained confidentiality of patient information at all times in accordance with HIPAA regulations
- Aided in training new dietary aides on job responsibilities
- Fostered positive relationships with residents/patients through friendly interactions during meal services
Education
Some college - Business
Greenfield Community College
Greenfield, MA01.2018
High school diploma - undefined
Frontier Regional High School
South Deerfield, MA05.2017
Skills
- Flexibility
- Upselling
- Security
- Banking
- Problem-solving
- Guest Services
- Reliability
- Time management
- Merchandising
- Crowd Management
- Cashiering
- Communication Skills
- Shift Management
- Bartending
- Independent
- Customer Service
- Retail Sales
- Team Work
- Cash Handling
- Compliance Awareness
- Sales Proficiency
- Client Confidentiality
- Computer skills
- Call Center Operations
- Issue and Complaint Resolution
Certification
- Total Education in Alcohol Management New Hampshire
- Crowd Manager Massachusetts
- CPR/AED
- First Aid
- TIPS Certification
Volunteer Experience
Currently Treasurer of the Salvation Army
Timeline
Bartender
Doc & Witch
07.2025 - Current
Bartender
Elks Lodge
06.2025 - Current
Banning Advisor 2
Greenfield Savings Bank
07.2024 - Current
Banking Advisor
Greenfield Savings Bank
07.2023 - 07.2024
Bartender
Montague Elks
10.2022 - 02.2024
Safety/Security Officer
Northfield Mount Hermon
10.2022 - 07.2023
Bartender
MASS MoCA
07.2022 - Current
Security Guard
GMCS Security
01.2022 - 07.2023
Bartender
The O's Music and Sports Bar
07.2021 - 10.2021
Bartender
PINZ Entertainment
06.2021 - 09.2021
Bartender/Server
The Rendezvous
05.2020 - 11.2020
Phones Expo
The Hangar Bar and Grill
10.2019 - 08.2020
Delivery Driver
The Hangar Bar and Grill
10.2019 - 08.2020
Doordash Driver
DoorDash
09.2019 - 09.2022
PCA Personal Care Assistant
Stavros Center For Independent Living
10.2017 - 12.2019
Line Cook
Hagers Farm Market
08.2017 - 04.2018
Dietary Aide
Farren Care Center
05.2015 - 08.2018
Some college - Business
Greenfield Community College
High school diploma - undefined
Frontier Regional High School