MICHELLE VAUGHAN
Endicott,USA
Summary
- Goal-oriented supervisor with over 10 years of experience.
- Achieving organizational objectives through collaboration with upper management.
- Strong multitasking, problem-solving, organizational, and communication skills.
- Proactive mindset and attention to detail. Seeks opportunities to improve team workflows.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Dr. Silvestri and Associates
Endicott, NY
01.2025 - Current
- Arranged scheduling and maintained timely coordination.
- Managed sensitive information with highest confidentiality and implemented data protection protocols.
- Managed internal mail distribution and ensured timely deliveries.
- Handled daily administrative duties such as answering phone calls.
Field Support Supervisor
Charter Communication
Vestal, NY
01.2022 - 12.2024
- Managed employees.
- Secured trouble-free installations along with support services for both residential and business customers.
- Managed high-priority concerns to enhance service quality.
- Mentored more than 10 team members.
- Defined performance goals to drive departmental success.
- Assessed performance and gave constructive feedback.
- Collaborated with cross-functional teams to align departmental goals.
- Led events committee operations.
Billing Supervisor
Charter Communications
Vestal, NY
01.2016 - 01.2022
- Managed team representatives by implementing strategic time management techniques.
- Ensured consistent high performance through continuous observation.
- Handled escalated customer issues.
- Delivered consistent feedback and coaching based on meticulous call monitoring.
- Facilitated resolution of staff concerns through guidance and structured performance assessments.
- Guaranteed adherence to company timekeeping regulations.
- Facilitated weekly meetings to evaluate performance metrics and address billing process concerns.
Customer Service Representative
Time Warner Cable
Vestal, NY
01.2012 - 01.2016
- Delivered exceptional support to inbound customers with proactive engagement.
- Showcased aptitude in diagnosing and troubleshooting technical errors.
- Exhibited strong problem-solving skills to resolve customer issues.
- Regularly attained highest sales figures.
- Supported customers in product selection, order management, billing processes, and returns.
- Documented customer interactions and transactions for future reference.
- Collaborated with various departments to address and resolve intricate issues.
Administration
Synergy Solutions
Johnson City, NY
01.2008 - 01.2011
- Handled several phone lines concurrently proficiently.
- Organized operations and administration records through maintenance of filing systems.
- Performed file management, fax handling, and supply ordering with precision.
- Oversaw assembly of all new hire paperwork.
- Managed benefit programs efficiently.
- Managed payroll processing and benefit administration.
Project Manager
Synergy Solutions
Johnson City, NY
04.2001 - 06.2007
- Achieved sales goals consistently in various sales functions.
- Led and mentored team, boosting efficiency.
- Supervised team operations to ensure efficiency.
- Conducted training sessions for new campaign recruits.
- Oversaw performance evaluations.
- Oversaw various projects concurrently under tight timelines.
- Defined team objectives and specified individual goals.
Telemarketer
Synergy Solutions Today
Vestal, NY
01.2000 - 03.2001
- Fostered customer relationships to boost sales opportunities.
- Welcomed callers courteously and professionally.
- Generated outbound client calls leveraging structured scripts.
- Accelerated monthly sales goal attainment through comprehensive data analysis.
Education
Business -
University of Phoenix
01.2015
Skills
- Effective Team Collaborator
- Client Communication Skills
- Strategic Goal Setting
- Payroll Management
- Team leadership
- Time management
- Communication skills
- Performance evaluation
- Conflict resolution
- Leadership Development
- Creative Problem Resolution
- Talent Acquisition
- Time Management
- Effective Multitasking
- Event Management
- Event Planning
Timeline
Medical Assistant
Dr. Silvestri and Associates
01.2025 - Current
Field Support Supervisor
Charter Communication
01.2022 - 12.2024
Billing Supervisor
Charter Communications
01.2016 - 01.2022
Customer Service Representative
Time Warner Cable
01.2012 - 01.2016
Administration
Synergy Solutions
01.2008 - 01.2011
Project Manager
Synergy Solutions
04.2001 - 06.2007
Telemarketer
Synergy Solutions Today
01.2000 - 03.2001
Business -
University of Phoenix