Michelle Vaughan

• Coordinated office operations to enhance efficiency and streamline workflows.
• Developed and maintained filing systems to improve document retrieval and organization.
• Implemented office policies to promote a positive work environment and productivity.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Supervised daily operations ensuring adherence to company policies and procedures.
• Trained team members on service standards and operational best practices.
• Monitored performance metrics to identify areas for improvement and implement solutions.
• Coordinated scheduling and workload distribution to optimize team efficiency.
• Conducted regular staff meetings to communicate updates and reinforce goals.
• Resolved customer inquiries and issues, enhancing overall satisfaction and retention.
• Implemented training programs that increased employee proficiency and morale.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Supervisor of Events Committee 5 years

• Organized Customer Service week
• Supervises and oversees the planning and coordination of live and virtual meetings and events for an organization or external clients. Implements an event strategy to achieve financial, operational, and outreach objectives

• Supervised billing operations to ensure accuracy and timely processing of customer invoices.
• Implemented process improvements that enhanced team efficiency and reduced errors in billing procedures.
• Trained new staff on billing systems and departmental policies to ensure compliance with company standards.
• Resolved customer inquiries related to billing discrepancies, maintaining high levels of customer satisfaction.
• Prepared daily reports on billing activities, identifying trends and areas for improvement in processes.
• Managed escalations related to complex billing issues, providing effective resolutions in a timely manner.
• Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Actively engaging and providing superior service to our inbound customers
• Effectively assessing and troubleshooting equipment issues
• Utilizing problem solving skills to resolve customer questions and concerns
• Top sales agent.
• Assisted customers in troubleshooting technical issues with cable and internet services.
• Managed customer inquiries through multiple channels, ensuring prompt and accurate responses.
• Adapted communication style to meet diverse customer needs, improving overall engagement and rapport.

• Assembled and entered new hire paperwork
• Coordinated office activities and operations to ensure efficiency and compliance with company policies.
• Managed scheduling and calendar coordination for executives, optimizing time management and meeting effectiveness.
• Assisted in document preparation, ensuring accuracy and adherence to organizational standards.
• Maintained office supplies inventory, monitoring stock levels to prevent shortages or delays in operations.
• Implemented filing systems for improved document retrieval and organization throughout the office.
• Provided valuable support during recruitment processes including posting job listings online platforms screening candidates'' resumes pre-interview stages meetings interviews themselves.
• Manager health benefits.

• Inbound/Outbound sales
• Led cross-functional teams to ensure project milestones met within established timelines.
• Coordinated project schedules and resources, optimizing workflow efficiency across departments.
• Developed comprehensive project plans outlining scope, objectives, and deliverables in alignment with client goals.
• Conducted regular status meetings to monitor team performance and address any challenges promptly.
• Enhanced communication channels among team members, fostering collaboration and improving overall project execution.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.