Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Vazquez

Elmhurst

Summary

I am a recent graduate with a degree in Environmental Studies. I am seeking an opportunity to utilize my knowledge in a field that values characteristics such as eagerness, fast learning, and exceptional communication skills. Throughout my previous roles, I have showcased my ability to adapt to new environments and learn new skills. In my current position, I help people enjoy the outdoors by introducing them to products that improve their experience in nature. During my internship at Queens Botanical Garden, I gained practical experience in creating compost, educating groups about the benefits of indoor composting, and distributing compost to community members to reduce waste. I am looking for a role that offers increased responsibility and allows me to utilize my strengths in effective communication, adaptability, and dependability.

Overview

10
10
years of professional experience

Work History

Sales Specialist

REI Co-op
09.2023 - Current
  • Build relationships with team members and customers
  • Ensure high levels of customer satisfaction through excellent sales services and product knowledge
  • Take proactive measures to meet or exceed revenue goals
  • Identify potential members and manage existing members’ accounts
  • Educate consumers on product features and meet customer needs
  • Handle payments and close transactions
  • Demonstrate exceptional communication and negotiation skills
  • Self-motivated, strong organizational and time management skills
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Processed and fulfilled 50+ customer and online orders daily, ensuring 100% accuracy and on-time pickup by shipping carriers or in-store customers.
  • Conducted daily inventory checks to locate products, maintain stock availability, and prevent order delays.
  • Prepared and packaged orders to meet strict shipping and pickup deadlines, supporting a smooth customer experience.
  • Partnered with sales and logistics teams to streamline fulfillment processes, improving efficiency and reducing customer wait times.


Compost Project Intern

Queens Botanical Garden
02.2023 - 05.2023
  • Cultivate an in-depth awareness about food scrap recycling and waste reduction in NYC
  • Acquire hands-on skills in sustainable and urban agriculture by processing food scraps and other organic materials into compost on-site.
  • Participate in group volunteer events to package and distribute finished compost products to local community members.
  • Create and manage content for Queens Botanical Gardens compost social media networks.
  • Understand and maintain healthy soils, and learn to use compost, cover crops, and mulch.
  • Gain proficiency in composting by processing food waste and helping to manage onsite compost piles.
  • Community engagement through leadership in compost outreach events.
  • Create a final project that educates and engages college students to compost, along with a detailed presentation.

Reservations and Sales

Air France
03.2018 - 04.2022
  • Exercised a thorough understanding of airline ticketing and reservation procedures.
  • Handled passenger inquiries and diffused complaints in a proficient and courteous manner.
  • Responsible for checking in customers and rebooking flights simultaneously under a timed deadline.
  • Verified identification and travel documents to efficiently board passengers for an on-time departure.
  • Exceptional knowledge and ability to deal with the public and people from various backgrounds.
  • Processed paperwork for arriving flights emphasizing block times, brake set/door open times, and writing detailed analysis reports to brief supervisors of daily station operation.
  • Ensured team members and passengers complied with federal aviation and air traffic safety regulations, as well as Air France policies and procedures.
  • Assisted passengers on flights paying particular attention to senior, disabled, and minor passengers.
  • Communicated effectively with crew members, ground staff, and airport terminal management to ensure a successful operation.

Sales Associate

Urban Outfitters
11.2015 - 02.2018
  • Greeted and engaged with customers to determine their needs professionally and enthusiastically.
  • Stock, replenish, and organize inventory with accuracy and efficiency.
  • Maintain accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases.
  • Handled check-out transactions, cash handling, and returns through Oracle Retail Point-of-Service, as well as mobile sales with accuracy and speed.
  • Collaborated with team members to ensure day-to-day tasks were met precisely on time.
  • Utilized proper selling techniques and product knowledge to provide the best customer service possible.

Education

Bachelor of Arts - Environmental Studies

Queens College, CUNY
Queens, NY
05-2024

Associate of Arts - undefined

Nassau Community College
01.2016

Skills

  • Fluent in Spanish
  • Computer: Mac/OS Operating System; Microsoft Office; Google Workspace; Point of Sale software, Oracle; Sabre Systems; Amadeus Altea Departure Control System (DCS)
  • Sales expertise
  • Relationship building
  • Customer service and care
  • Upselling and cross selling
  • Client relations
  • Inventory maintenance
  • Customer experience enhancement

Timeline

Sales Specialist

REI Co-op
09.2023 - Current

Compost Project Intern

Queens Botanical Garden
02.2023 - 05.2023

Reservations and Sales

Air France
03.2018 - 04.2022

Sales Associate

Urban Outfitters
11.2015 - 02.2018

Associate of Arts - undefined

Nassau Community College

Bachelor of Arts - Environmental Studies

Queens College, CUNY