Michelle Vazquez- Tirado
Arrowsmith,IL
Overview
8
8
years of professional experience
1
1
Language
Work History
Account Services Specialist
Vault Admin Services, LLC
Bloomington, IL
02.2020 - Current
- Enhanced customer relationships through prompt and professional communication, fostering trust and loyalty.
- Maintained detailed records of client interactions using CRM software for improved tracking and reporting purposes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Conducted regular follow-ups with clients to ensure continued satisfaction with their plan and our service.
- Offered assistance in implementing new groups.
- Processed and recorded new claims.
- Collaborated with healthcare providers to obtain necessary documentation, ensuring timely and accurate claim submissions.
- Provided exceptional customer service to patients by addressing inquiries and resolving issues related to their health insurance claims.
- Passionate about learning and committed to continual improvement.
Office Administrative Assistant
Medicaid Program
Cayey, PR
06.2016 - 05.2018
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provided client services consistent with organizational service standards and metrics.
Education
Criminology
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR 05.2001 -
Skills
Account Management
Adaptability
Excellent Communication
Multitasking Abilities
CRM Software
Problem-solving aptitude
Team Collaboration
Timeline
Account Services Specialist
Vault Admin Services, LLC
02.2020 - Current
Office Administrative Assistant
Medicaid Program
06.2016 - 05.2018
Criminology
Sistema Universitario Ana G Mendez - Universidad Del Turabo
05.2001 -