Michelle Vazquez- Tirado

Arrowsmith,IL

Overview

years of professional experience

Language

Vault Admin Services, LLC

02.2020 - Current

Enhanced customer relationships through prompt and professional communication, fostering trust and loyalty.
Maintained detailed records of client interactions using CRM software for improved tracking and reporting purposes.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Conducted regular follow-ups with clients to ensure continued satisfaction with their plan and our service.
Offered assistance in implementing new groups.
Processed and recorded new claims.
Collaborated with healthcare providers to obtain necessary documentation, ensuring timely and accurate claim submissions.
Provided exceptional customer service to patients by addressing inquiries and resolving issues related to their health insurance claims.
Passionate about learning and committed to continual improvement.

Medicaid Program

06.2016 - 05.2018

Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Provided client services consistent with organizational service standards and metrics.

Sistema Universitario Ana G Mendez - Universidad Del Turabo

Gurabo, PR

05.2001 -

undefined

Vault Admin Services, LLC

02.2020 - Current

Medicaid Program

06.2016 - 05.2018

Sistema Universitario Ana G Mendez - Universidad Del Turabo

05.2001 -