Michelle Vega
Dana Point,CA
Overview
15
15
years of professional experience
Work History
Food and Beverage Manager
The Ranch At Laguna Beach
04.2021 - Current
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Streamlined operations through regular review of processes and implementation of best practices.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Maintained highest standards for beverage quality and service.
Restaurant Manager
Las Brisas
03.2021 - 01.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
General Manager
Carmelitas
03.2018 - 03.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Lead Bartender and Banquets Coordinator
Dove Canyon Country Club
08.2016 - 03.2019
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
Food and Beverage Server and Bartender
Claim Jumper
01.2010 - 03.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Streamlined beverage preparation processes, resulting in faster turnaround times and higher overall efficiency levels.
- Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
Lead Server and Shift Leader
The Cheesecake Factory
03.2009 - 02.2015
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Education
Associate of Science - Bussines
University of California - San Diego
La Jolla, CASkills
- Service Delivery Management
- Operations Oversight
- Cost Control
- ABC Standards
- Bilingual English and Spanish fluent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food and Beverage Manager
The Ranch At Laguna Beach
04.2021 - Current
Restaurant Manager
Las Brisas
03.2021 - 01.2024
General Manager
Carmelitas
03.2018 - 03.2020
Lead Bartender and Banquets Coordinator
Dove Canyon Country Club
08.2016 - 03.2019
Food and Beverage Server and Bartender
Claim Jumper
01.2010 - 03.2017
Lead Server and Shift Leader
The Cheesecake Factory
03.2009 - 02.2015
Associate of Science - Bussines
University of California - San Diego