Michelle Velasquez- Randall
San Tan Valley,AZ
Summary
Creative hospitality and travel industry professional, capable of fulfilling different roles within the organization, performing them with effort and passion. Focused on excellent customer service and teamwork.
Able to use my knowledge, experience and values to achieve all goals, contributing both to the development of the organization and my professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Culinary Trainee
Westin Kierland Resort & Spa
01.2022 - 12.2022
- Set up workstations during opening and closing.
- Food preparation process before open the cold line kitchen.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Kept kitchen clean and organized, maintained food safety and sanitation standards.
- Properly labeled and stored food and fresh ingredients in cooler or freezer.
Coffee Shop Worker
Oro Verde Hotels Ecuador
03.2021 - 09.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Followed instructions and recipes to make sandwiches and other food item.
- Promoted additional items with beverages, increasing store sales, while controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems, promote fun, positive environment.
Tourist Guide Intern
Escuela Superior Politecnica Del Litoral ESPOL
09.2019 - 01.2020
- Lead and guide groups of students between 5 and 17 years of age through the "Bosque de los Sueños" ("Forest of Dreams") tour, ESPOL community service project
- Built personal relationships with students to promote positive experiences.
- Researched information on The Protector Prosperina Forest (ESPOL, Guayaquil- Ecuador) to provide accurate, detailed tours.
- Guided groups of up to 15 people on scheduled tours.
Party Entertainer
Pincipitos Entertainment Gruop
10.2015 - 04.2019
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Adapted to various performance styles to suit diverse audiences.
- Remained in costume for extended periods for maximum performance effect.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Face painting.
Library Student Assistant
Escuela Superior Politecnica Del Litoral ESPOL
09.2018 - 02.2019
- Checked out and checked in items using library computer system.
- Organized returned books and materials and assisted with shelving.
- Aided patrons with use and access to technology, resources and materials.
- Assisted library staff with clerical duties to help lighten workload.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
Education
Bachelor of Tourism Studies - Tourism And Travel Management
Escuela Superior Politécnica Del Litoral
Guayaquil, Ecuador09.2021
Skills
- Microsoft Applications
- Food Handlers Certification
- Cash Register Operations
- Team Collaboration
- Multitasking and Organization
- Professional Relationships
- Billing and Payment Processing
- Active Learning
- Spanish
Certification
- Food Handler Essentials course Certificate State Food Safety ANSI. Expiration date: Jul, 2025
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Culinary Trainee
Westin Kierland Resort & Spa
01.2022 - 12.2022
Coffee Shop Worker
Oro Verde Hotels Ecuador
03.2021 - 09.2021
Tourist Guide Intern
Escuela Superior Politecnica Del Litoral ESPOL
09.2019 - 01.2020
Library Student Assistant
Escuela Superior Politecnica Del Litoral ESPOL
09.2018 - 02.2019
Party Entertainer
Pincipitos Entertainment Gruop
10.2015 - 04.2019
Bachelor of Tourism Studies - Tourism And Travel Management
Escuela Superior Politécnica Del Litoral
- Food Handler Essentials course Certificate State Food Safety ANSI. Expiration date: Jul, 2025
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