Michelle Velazquez

• Supervised 12 MAs in Pediatrics and OB/GYN, managing daily operations and high-volume care (80+ patients/day).
• Conducted interviews with prospective Licensed Vocational Nurses, Medical Assistants, and Receptionists to assess qualifications, clinical skills, and cultural fit within the team.
• Collaborated with management to identify staffing needs and support effective onboarding processes
• Provided triage, patient education, medication orders, referrals, and handle FMLA documentation.
• Ensured VFC/CDC compliance, overseeing vaccine inventory, ordering, and cold chain protocols.
• Ordered medical supplies and vaccines within regulatory and budget guidelines.
• Mentored staff and support workflow improvements to enhance care quality and compliance.

• Provided skilled in-home care for a 9-year-old patient with G-tube, trach, and ventilator.
• Managed respiratory treatments, suctioning, feedings, medications, and emergency interventions.
• Accompanied and transported patient to medical appointments, maintaining continuity of care.
• Educated family on trach and vent care for safe home management.

• Provided care for pediatric patients; coordinated with physicians to ensure comprehension of treatment plans.
• Administered vaccines, medications, performed venipuncture, and capillary puncture in a high-volume setting.
• Maintained HIPAA compliance, documented vitals, performed lab tests, and provided emotional support to families.

• Experience in appointment setting, going over insurance benefits, invoicing, optical sales, and filing patients' information

• Detail-oriented, customer service skills, worked independently while managing appointments

• Responding to all client's inquiries in a timely manner

Patience and listening skills to respond appropriately and interact positively with upset customers

• Completed clinical rotations in multiple healthcare settings; assessed patients, documented vitals and conditions.
• Administered medications and supported hygiene needs; collaborated with interdisciplinary care teams.

• Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
• Led a team of beauty consultants, providing training on product knowledge and sales techniques.
• Collaborated with marketing to execute promotional events, increasing brand visibility and customer interest.
• Analyzed sales data to identify trends, optimizing inventory management and product assortment.