Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Velez

Kissimmee,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Pet Groomer /Kennel Technician

Bass Pet Resort
03.2022 - Current
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.

Experience Health Aide

Caribbean Healthcare
11.2020 - 03.2021
  • Screening patients and employees for COVID symptoms
  • Do antigen Covid Tests
  • Transport patients
  • Costumer Service keep a safety enviorment against Covid

Veterinary Assistant

Barks and Bubbles Dog Care
09.2015 - 03.2021
  • Provided customer support to clients, answering questions and addressing concerns.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

Professor

CEM COLLEGE
05.2019 - 12.2020
  • Researched and selected course texts and supplemental learning materials.
  • Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
  • Used different learning modes and types of technology to engage students in achieving learning outcomes.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Developed diversified course curriculum to meet regulatory standards and support learning objectives.
  • Created dynamic learning environment that valued instructor and student interaction.
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
  • Provided students with constructive, encouraging and corrective feedback.
  • Graded tests and assignments and uploaded to school database.
  • Maintained regular office hours to provide struggling students with additional course help.
  • Conducted on-going program assessment, enrollment and retention tracking.
  • Established and maintained inclusive, collegial and collaborative culture within classroom.
  • Created syllabus and instructional plans for each class session in accord with stated course objectives.
  • Taught diverse student population by employing various learning styles and abilities.

Service

Acupet Veterinary Care
09.2016 - 10.2018
  • Performed physical examinations and record case history, weight, temperature and other vitals
  • Prepared and reviewed records and consent forms.
  • Prepared and labeled medications sent home with patient and informed client of administration techniques
  • Developed educational and marketing materials that detailed veterinary services
  • Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site
  • Listened to clients questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures
  • Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures
  • Completed admission records, including statements made by client concerning patient's problems and history
  • Monitored patient vital signs during surgical Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology
  • Developed and monitored the physical rehabilitation program, which included protocols and procedures
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols
  • Assisted veterinarian with treatment of wounds, vaccination administration, and operations
  • Conducted initial exams on pets, took vital signs and collected samples for lab
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
  • Strategically scheduled patient appointments to maintain workflows
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Child Care Assistant

Carvin School
02.2009 - 10.2011
  • Supervise Pre Kinder to 5th grade students
  • Provide support and assistance to students throughout the school day
  • Set up creative learning environement for students
  • Perform tutoring and renforcement to students after school hours
  • Skills

Education

Assistant Edic College
06.2017

Skills

  • Animal Restraining
  • Maintain Equipment
  • Pet Owner Advisory
  • Facility Laundry and Cleaning

Timeline

Pet Groomer /Kennel Technician

Bass Pet Resort
03.2022 - Current

Experience Health Aide

Caribbean Healthcare
11.2020 - 03.2021

Professor

CEM COLLEGE
05.2019 - 12.2020

Service

Acupet Veterinary Care
09.2016 - 10.2018

Veterinary Assistant

Barks and Bubbles Dog Care
09.2015 - 03.2021

Child Care Assistant

Carvin School
02.2009 - 10.2011

Assistant Edic College

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Michelle Velez