MICHELLE VENTIGAN
Auckland,AUK
Summary
To seek employment in an industry where I could fully and sufficiently exhaust my knowledge and expertise as a professional that can contribute adequately to the propagation of and progress in said field of career and profession.
Overview
9
9
years of professional experience
Work History
Waiter
SKYCITY Entertainment Group
Auckland, AUK
05.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
In-Room Dining Attendant
SkyCity Grand Hotel
Auckland, AUK
01.2016 - 09.2020
- Responsible for taking orders, food delivery and simple meal preparations.
- Kept register accurate through correct billing, payment processing and cash management practices
- Worked in the hotel's restaurant also as a host and bar staff.
Senior Waiter
Mozaic Caffé
Auckland, Orewa
06.2015 - 12.2015
- Served all food and beverages using correct tools and presentation techniques; cleared tables and assisted with food and beverage preparation as required
- Used cash registers and credit card machines to cash out customers.
Front Office Receptionist
One Porto Arabia Residential
Doha
10.2012 - 04.2014
- Managed tenant arrivals, including preparing welcome packets, issuing key cards and providing helpful information about the residential tower
- Collaborated with housekeeping, security, maintenance and customer service to resolve requests and issues efficiently
- Processed tenant's monthly payments for rents, cleaning services, additional parking, and other additional charges.
Fraud Analyst
Convergys- Citi Bank
Makati
04.2012 - 10.2012
- Interact with banks, merchants and customers to validate information and to confirm or cancel authorizations
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
Inbound Customer Service Representative
NCO Clark Inc- T-Mobile USA
Pampanga
02.2010 - 03.2012
- Provided accurate information to customer inquiries, made account changes, troubleshoot issues, and resolve complaints competently
- Made recommendations effectively according to customer's needs on features, accessories, upgrades and rate plans to exceed sales quota
- Worked evenings, weekends, or varied shifts as assigned willingly.
Education
Bachelor of Science - Hotel And Restaurant Management
Colegio De Dagupan
11.2009
Skills
- Decision Making
- Organization and Time Management
- Good Telephone Etiquette
- Cash handling
- Hospitality service and Customer service expertise
Timeline
Waiter
SKYCITY Entertainment Group
05.2022 - Current
In-Room Dining Attendant
SkyCity Grand Hotel
01.2016 - 09.2020
Senior Waiter
Mozaic Caffé
06.2015 - 12.2015
Front Office Receptionist
One Porto Arabia Residential
10.2012 - 04.2014
Fraud Analyst
Convergys- Citi Bank
04.2012 - 10.2012
Inbound Customer Service Representative
NCO Clark Inc- T-Mobile USA
02.2010 - 03.2012
Bachelor of Science - Hotel And Restaurant Management
Colegio De Dagupan
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