Michelle Vera
Sale, Customer Service
Port Jervis,NY
Summary
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Overview
1
1
Language
2
2
Certifications
23
23
years of professional experience
Work History
Driver
Lyft
04.2018 - Current
- Transported 100+ customers safely, achieving 98% satisfaction rate based on feedback.
- Maintained spotless vehicle interior and exterior, contributing to high customer satisfaction during service operations.
- Fostered positive customer interactions, increasing satisfaction ratings by 20% through friendly service.
Driver
Uber Drivers
04.2018 - Current
- Elevated vehicle cleanliness standards by 20%, boosting customer satisfaction and driving a 15% increase in repeat business.
- Made saw they do not leave anything behind.
- Delivered safe and efficient rides to diverse clientele across various locations.
- Maintained vehicle cleanliness and performed routine safety inspections to ensure operational readiness.
- Navigated efficiently using GPS technology to optimize routes and minimize travel time.
Mobile Expert
Osl mobile services
02.2023 - 02.2026
- Successfully set up wireless services for over 25 customers daily, ensuring seamless connectivity while providing tailored solutions to inquiries and fulfilling requests, boosting overall customer satisfaction.
- Restocked 200+ items and reorganized 15+ shelves, improving sales floor appearance and creating inviting shopping experience.
- Analyzed customer database to assess current plans and identify optimal service options, enabling tailored recommendations and enhancing customer satisfaction.
- Set up wireless services for 25+ customers daily, ensuring seamless connectivity while providing tailored solutions to inquiries and requests.
Sales Associate/Manager in Training
Wireless Advocates
02.2022 - 12.2022
- Provided wireless services to over 50 customers, improving connectivity and satisfaction through tailored solutions.
- Resolved diverse customer issues, enhancing satisfaction and creating a positive shopping experience.
- Led sales team to achieve quarterly targets through strategic training and development initiatives.
- Enhanced customer satisfaction by implementing improved service protocols and product knowledge programs.
- Analyzed sales data to identify trends, optimizing inventory management and product placement strategies.
Assistant Manager
iMobile
03.2021 - 12.2021
- Boosted customer loyalty by 25% and increased sales by 15% through outstanding service and expertise.
- Transformed sales floor by restocking and optimizing shelf layouts, enhancing visual appeal and boosting customer engagement.
- Analyzed customer database to identify tailored service options for 200+ clients, improving plan recommendations and customer satisfaction.
- Set up wireless services for 25+ customers daily, achieving 95% satisfaction rate through prompt inquiry resolution.
- Spearheaded opening and closing operations of the store five days a week, ensuring a secure environment and smooth transactions by effectively managing cash register activities.
Assistant Manager
iMobile
08.2019 - 03.2021
- Managed nightly store operations for a team of 10, ensuring safe openings for over 200 customers daily.
- Facilitated launch of new service lines by documenting account needs, enhancing client satisfaction and streamlining operations.
- Managed nightly store operations for team of 10, ensuring safe openings and efficient service for over 200 customers daily.
Cashier
Walmart
07.2016 - 11.2016
- Facilitated smooth financial transactions by efficiently processing payments and refunds, ensuring customer satisfaction and accuracy in all cash handling.
- Processed payments and refunds to ensure accurate financial transactions and enhance customer satisfaction.
- Verified client identification to maintain compliance with company policies in high-traffic situations.
Telemarketer
Water Boy
01.2007 - 01.2008
- Completed daily cold calling and outreach to build sales pipeline.
- Conducted outbound calls to generate leads and promote water delivery services.
- Initiated calls to customers, enhancing service engagement and boosting customer satisfaction by 20%.
Cashier
Islip Warehouse
01.2006 - 03.2006
- Scanned item up for customer.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Scan item up for customer.
Cashier
Island Thiff
10.2005 - 12.2005
- Scanned items for customer purchases at checkout.
- Welcomed customers and helped determine their needs.
- Scan item up for customer.
- Welcomed customers upon entry and assessed their needs.
- Greeted customers as they entered the store and addressed their inquiries.
Telemarketer
Coltrain Funding Group LLC
12.2003 - 07.2004
- Initiated outreach by calling potential clients, securing mortgage rate inquiries from over 100 leads.
- Provided knowledgeable responses to client inquiries about company offerings and products.
- Contacted customers to discuss their needs to solicit further sales.
Education
High School -
Central Islip Senior High School
Central Islip, NY06-2005
Skills
- Delivery driver
- Valid driver's license
- Clean driving record
- Defensive driving
- Urban and rural driving
- GPS navigation
- Loading and unloading
- Logistics Coordination
- Transport Management
- Traffic Management
- Delivery Scheduling
- Route Optimization
- Customer service
- Customer support
- Cash handling
- Cash register
- Sales
- Retail sales
- Sales assistance
- Retail selling
- Telecommunications
- Windows
Certification
Driver's License
Timeline
PCA
03-2026
Mobile Expert
Osl mobile services
02.2023 - 02.2026
Sales Associate/Manager in Training
Wireless Advocates
02.2022 - 12.2022
Assistant Manager
iMobile
03.2021 - 12.2021
Assistant Manager
iMobile
08.2019 - 03.2021
Driver
Lyft
04.2018 - Current
Driver
Uber Drivers
04.2018 - Current
Cashier
Walmart
07.2016 - 11.2016
Driver's License
02-2014
Telemarketer
Water Boy
01.2007 - 01.2008
Cashier
Islip Warehouse
01.2006 - 03.2006
Cashier
Island Thiff
10.2005 - 12.2005
Telemarketer
Coltrain Funding Group LLC
12.2003 - 07.2004
High School -
Central Islip Senior High School