Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Michelle Viera

Michelle Viera

Shreveport,LA

Summary

Dynamic Crew Leader with a proven track record at Mspark, specializing in crew oversight and effective communication. Excelled in optimizing manpower, enhancing safety protocols, and boosting team performance. Demonstrated exceptional ability in multitasking and fostering team collaboration, leading to significant project efficiency improvements.

Overview

21
21
years of professional experience

Work History

Crew Leader

Mspark
04.2014 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.

Housekeeping Room Attendant

Services Companies
11.2008 - 04.2011
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Customer Service Cashier

Burger King
02.2004 - 10.2004
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Education

Proyecto P.E.C.E.S
Humacao,P.R

Skills

  • Crew oversight
  • Safety Guidelines
  • Multitasking and Organization
  • Crew Management
  • Teamwork and Collaboration
  • Heavy Lifting
  • Crew Coordination
  • New Hire Training
  • Work Planning and Prioritization
  • Equipment Maintenance
  • Safety protocols and procedures
  • Team Management
  • Task Prioritization
  • Schedule Planning
  • Quality Control
  • Job assignments
  • Work Order Management
  • Performance Evaluations
  • Vehicle operations
  • Team Player
  • Forklift Certification
  • Multitasking
  • Joining work
  • Punctuality
  • Organizational Skills
  • Team Collaboration
  • Adaptability and Flexibility
  • Effective Communication

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Crew Leader

Mspark
04.2014 - Current

Housekeeping Room Attendant

Services Companies
11.2008 - 04.2011

Customer Service Cashier

Burger King
02.2004 - 10.2004

Proyecto P.E.C.E.S

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Michelle Viera