Store Manager
Tres Equis Inc
12.2022 - 01.2023
Hi, I’m
Dejah Vila
Future Brick Master
Tampa,FL
Between two evils, I generally like to pick the one I never tried before.
Mae West
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Timeline
Assistant Store Manager
Party City
09.2021 - 11.2021
Production Coordinator
Straz Center
01.2018 - 03.2020
Hillsborough Community College
Associate of Arts from Graphic Design
Work History
Tres Equis Inc
Store Manager
12.2022 - 01.2023
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Generated spreadsheets detailing sales information.
- Performed nightly store and team performance audits.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Party City
Assistant Store Manager
09.2021 - 11.2021
Job overview
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Resolved customer service issues promptly.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Managed store organization, maintenance and purchasing functions.
- Submitted orders for new inventory.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Straz Center
Production Coordinator
01.2018 - 03.2020
Job overview
- Created and maintained schedules and provided internal support for manufacturing teams.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Created production schedules to forecast inventory for future supply and demand fluctuations and prevented material shortages and production downtime.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed schedules for production, editing and duplication for timely delivery.
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
- Directed work of lighting and sound crews to coordinate efficient production operations.
Availability
See my work availability
Not Available
Available
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Education
Hillsborough Community CollegeTampa, FL
Associate of Arts from Graphic Design
09.2021
University Overview
- With a Minor in Theater Production
- 3.2 GPA
Skills
- Inventory Management
- Shift Checklists
- Maximizing Profitability
- Staff Training
- Order Management
- Staff Management
- Customer Service
- Accurate Cash Handling
- Team Leadership
- Goals and Performance
- Store Opening and Closing Procedures
- Product and Service Sales
- Time Management
- Recruiting and Hiring
- Store Displays
- Operations Oversight
- Performance Review
- Bank and Safe Deposits
- Cash Management
- Multitasking and Organization
- MS Office Proficiency
- Product Merchandising
- Database Management
- Positive and Friendly
- Inventory Oversight
- Employee Terminations
- Sales Professional
- Sales Promotion
- Staff Supervision
- Bank Deposit Procedures
- Delegating Work
- Budget Development
- Replenishment and Recovery
- Pricing Strategies
- Loss Prevention Procedures
- Budget Controls
- Management Training
- Manage Operations
- Develop Policies
- Payroll Administration and Timekeeping
- Disciplinary Enforcement
- Shelf Organizing
- Inventory Tracking and Management
- Security System Monitoring
- Outstanding Communication Skills
- Root Cause Analysis
- Opening and Closing Procedures
- Program Optimization
- Customer Relations
- Special Promotions Planning
- Improve Performance
- Oversee Administrative Functions
- Merchandising
- Documentation
- Leadership
- Mentoring
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