MICHELLE VILLAFANE
Orlando
Summary
Dedicated professional with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Ninth Judicial Circuit of Florida
Kissimmee
12.2024 - 05.2025
- Provided one-on-one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
- Collaborated with a multidisciplinary team to develop personalized treatment plans for clients based on their unique needs and goals
- Assisted in crisis intervention situations by providing emotional support and connecting individuals to emergency services when necessary
- Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality guidelines
- Participated in regular supervision meetings to discuss client cases, share insights, and receive guidance from senior staff members
Behavioral Health Technician
Aspire Health Partners
Orlando
07.2023 - 05.2024
- Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
- Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
- Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
- Facilitated group therapy sessions focused on developing coping skills and fostering emotional resilience
- Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
Administrative Associate
Mid-Florida Kidney and Hypertension
Altamonte Springs
01.2018 - 12.2018
- Ensured coordination of patient care and flow of information by promptly delivering clear and concise messages to the appropriate parties, appropriately documenting patient scheduling information, and effective communication with clinical departments.
- Supports team members in providing patient care by performing patient care tasks under the direction of a registered nurse.
- Contributes to the development of care plans by identifying needs and modifying them as necessary.
- Assist patients in problem solving potential issues related to the health care system, financial or social barriers. Identify and utilize cultural and community resources.
Case Manager Specialist
Sedgwick
07.2017 - 12.2017
- Documents and reports all procedures properly and legibly in accordance with department policy.
- Enhanced the patient satisfaction level by 25% through implementation of various customer service-oriented administrative and record organization strategies.
- Processed an average of 70 to 100 claims each day.
- Oversaw cases for clients who qualified for FMLA or disability, coordinating claims and qualification.
Education
Associate of Art - Art
Valencia Community College
Orlando, FL06.2025
Medical Assisting Diploma -
Sanford Brown Institute
Orlando, FL01.2015
Skills
- Information technology
- Time Management
- Emotional Intelligence
- Behavioral health
- Professional Boundaries
- Database Management
- Strong Ethics
- Client Rapport
- System and Process Management
- Crisis intervention
- Client support
- Behavior analysis
- Group facilitation
- Effective communication
- Problem solving
- Team collaboration
- Mental health advocacy
- Multicultural sensitivity
- Resource navigation
- Relapse prevention
- Social activity planning
- Rapport building
- Community services information
- Relationship building skills
- Relationship cultivation
- Problem-solving skills
- Substance abuse awareness
- Appointment scheduling
- Conflict resolution
- Positive reinforcement
Certification
CPR Certification
Personal Information
- Willing To Relocate: Orlando, FL
- Authorized To Work: US for any employer
Timeline
Peer Support Specialist
Ninth Judicial Circuit of Florida
12.2024 - 05.2025
Behavioral Health Technician
Aspire Health Partners
07.2023 - 05.2024
Administrative Associate
Mid-Florida Kidney and Hypertension
01.2018 - 12.2018
Case Manager Specialist
Sedgwick
07.2017 - 12.2017
Associate of Art - Art
Valencia Community College
Medical Assisting Diploma -
Sanford Brown Institute
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