Michelle Villamonte
Davenport,FL
Summary
Results-driven Account Manager bringing demonstrated record of progressive growth and accomplishment in both Records and Data Management industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding revenue. Tenacious in pursuing new revenue streams and sales opportunities. Accomplished Sales Manager offering 30 years of experience leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
32
32
years of professional experience
Work History
Account Executive
Kyocera Document Solution Co
Orlando, FL
07.2024 - Current
- Partner with the Managing Director and the Global team to help drive business, customer loyalty, and retention - on a global scale
- Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams
- Identify and support new opportunities (cross-sell and upsell); RFPs, SOWs, etc
- QBR/IBRs, recurring customer meetings to ensure global contact and coordination
- Responsible for overall service execution, customer satisfaction, and loyalty
- Accountable for all account management functions for the respective assigned accounts, on a global scale
- Partner with key internal/external stakeholders to ensure optimal results for the customer and Iron Mountain
- Ensure regular proactive communications are occurring with customers, including recurring issue resolution, operational review calls, and one-on-one meetings
- Identify and assess customer’s needs, use unique insights and consultative techniques to teach customers about their industry and link compelling solutions from Iron Mountain’s portfolio to address key customer priorities
- Continuously identify and pursue new revenue opportunities across all product lines, use best practices from verticals, and work with country and regional teams to win new business
- Assists with the development and implementation of the global account strategy and account plans through understanding the client’s global operating model, planning and decision making channels, as well as their value proposition
- Manage and oversee all key account management aspects, including bad debt, incident management, reporting, SLA management, etc
- Strengthen and build trusting relationships with the customer by educating them on new issues and outcomes in their industry, recommending solutions, and helping them avoid potential land mines
- Drive and guide contract re/negotiation utilizing GI team resources to support the re/negotiations initiatives
- Ensure that Iron Mountain meets/exceeds customer contractual process adherence (SLAs, credits, payment terms, special processes, rates)
- Monitor spend and billing (spending trends, verification of billable activities is occurring, etc.)
- Implement and ensure that all price increases are executed according to the contract
- Contract management and assist with the creation, including GSAs/MSAs and other agreements
- Create and lead QBRs for assigned accounts
- Lead, scope, building proposals, and oversee customer projects
- Total account book of business revenue growth
- Contributions to bookings
- Contribution to cash collections/bad debt
- Customer satisfaction and building customer loyalty.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Maintained accurate records of all sales activities using CRM software systems.
- Attended networking events to build relationships with potential customers.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Monitored competitors' activities and adjusted strategies accordingly.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Customer Development Executive
Iron Mountain
Boston, MA
08.1993 - Current
- Created relationships with customers to expand customer base and enhance loyalty and retention
- Sold Data Management and all service lines across the Southeast region
- Have volunteered to be part of Sales meetings with to share best practices for process improvements
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
- Developed creative sales and marketing strategies to assist sales team with reaching targets
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Managed revenue strategies, sales and customer engagement tactics, increasing client base
- Contacted customers via phone and email to explore connections, offer services and cement relationships
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Territory Administrative Manager
Iron Mountain
Atlanta, GA
- Supervised and trained Data Entry, HR and Billing Department employees on successful business techniques
- Spearheaded sales meetings with staff, Territory president, Operations coordinator and Transportation manager to share best practices for process improvements
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth
- Helped to boost profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
- Elevated team performance via strategic planning and coaching in areas of prospecting and Sales
- Developed relationships with suppliers and key clients to drive long-term business development
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories
- Created presentation materials for Territory Business sales, customer relations, and management purposes
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
Education
High School Diploma -
Miami Sunset Senior High School
06.1988
Skills
- Recruiting and Hiring
- Cross-cultural sales background
- Sales territory growth
- Sales tracking
- Promotional sales events
- Financial records analysis
- Well-versed in contract law
- Consultative and relationship selling
Timeline
Account Executive
Kyocera Document Solution Co
07.2024 - Current
Customer Development Executive
Iron Mountain
08.1993 - Current
Territory Administrative Manager
Iron Mountain
High School Diploma -
Miami Sunset Senior High School
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