Michelle Vincent
Chippewa Falls,WI
Summary
Accomplished Manager with a proven track record at Mega Co-op, enhancing team productivity and customer satisfaction through innovative process improvements and effective communication. Skilled in staff training and development, and complex problem-solving, I've led teams to exceed performance metrics while fostering collaboration. Achieved significant operational cost reductions, demonstrating a strong blend of leadership and analytical abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager
Mega Co-op
07.2010 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager
Holiday Station Stores
02.2000 - 08.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Speedway Gas Station
03.1996 - 04.2000
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
North High School
1801 Piedmont Road, Eau Claire, WI 5470306.1986
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Sales Techniques
- Schedule Preparation
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Hiring and Training
- Task Delegation
Affiliations
- Chippewa Falls Figure Skating Club Board of Directors1995 to 2011
Certification
- [Area of certification] Training - Management
- Leadership traing
Timeline
Manager
Mega Co-op
07.2010 - Current
Manager
Holiday Station Stores
02.2000 - 08.2012
Manager
Speedway Gas Station
03.1996 - 04.2000
High School Diploma -
North High School
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