Michelle Vincent
San Francisco,California
Summary
Seasoned Practice Development Manager with a background in developing and implementing strategic business plans to drive practice growth. Possess strong leadership skills and have worked closely with multifunctional teams to improve operational efficiency. Known for identifying opportunities for development, providing innovative solutions and making impactful contributions in previous roles. Demonstrated ability of balancing customer needs with business requirements while fostering positive relationships and improving client satisfaction rates.
Overview
18
18
years of professional experience
Work History
Practice Development Manager
Pacific Dental Associates
San Francisco, California
09.2021 - Current
- Oversee large treatment plans.
- Act as a liaison between doctor and patient
- Handle finances.
- Coordinate information between all doctors and specialists to ensure a smooth experience for the patient.
Patient Coordinator
Pacific Dental Associates
San Francisco, CA
10.2006 - Current
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Provided education about preventative health measures to promote healthy lifestyles.
- Scheduled tests such as X-rays or lab work for diagnostic purposes per physician orders.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Created monthly reports detailing productivity levels of providers within the practice setting.
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Assisted with the development of efficient office procedures for improved workflow.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Attended networking events to build relationships with potential clients.
- Provided input on promotional materials including brochures, flyers, web content.
- Monitored industry news and developments to stay abreast of current trends.
- Maintained an up-to-date database of contacts for potential customers.
- Identified areas where products or services could be improved upon or enhanced.
- Researched competition in order to remain competitive in the marketplace.
- Analyzed customer feedback data to determine areas of improvement within the organization.
Education
Associate of Arts - Business
City College of San Francisco
San Francisco, CA05-2000
Skills
- Organizational Development
- Data-driven decision-making
- Sales management
- Proposal Writing
- Workflow Management
- Continuous Improvement
References
References available upon request.
Timeline
Practice Development Manager
Pacific Dental Associates
09.2021 - Current
Patient Coordinator
Pacific Dental Associates
10.2006 - Current
Associate of Arts - Business
City College of San Francisco
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