Michelle Viola
Oakdale,NY
Summary
Highly experienced and dedicated Assistant Director of Nursing with over 18 years of expertise in patient-centered care. Skilled in the supervision, organization, and clinical management of medical facilities. Demonstrated success in coaching nursing staff for optimal performance, fostering a culture of excellence, and enhancing service standards to meet the highest quality care for patients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Director of Nursing
NYH OBGYN/Pain Management/General Surgery
01.2023 - Current
- Implement training programs for nursing personnel.
- Manage daily operations of the nursing department, oversee a team of 60+ nurses and support staff
- Lead and mentor nursing personnel to enhance performance, and morale and foster a collaborative environment to promote teamwork
- Delegate tasks effectively and ensure smooth operations within the unit
- Conduct regular staff evaluations and provide feedback for professional development
- Communicate effectively with interdisciplinary teams, physicians, and administrators
- Enhance staff performance through regular training sessions and professional development opportunities.
- Collaborate with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
RN – OB/Postpartum
St. Charles Hospital
06.2017 - 03.2022
- Delivered exceptional care to high-risk obstetrical patients with conditions including preeclampsia, gestational diabetes, and multiple fetuses
- Managed as the circulating nurse for emergent and non-emergent cesarean sections, overseeing preoperative and postoperative care
- Oversaw nursing staff on the postpartum unit, ensuring high-quality patient care for mothers and newborns while providing direct care
- Provided support to other units by floating to meet the diverse needs of each department.
- Enhanced patient satisfaction through effective communication, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care.
- Administered medications accurately and safely.
- Educated patients on disease management and self-care techniques.
- Mentored new nursing staff, contributing to a supportive work environment and improving retention rates.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, management, and lifestyle options.
RN – Labor & Delivery
Winnie Palmer Hospital
10.2015 - 06.2017
- Managed post-operative care for patients in the PACU, administering medications and monitoring vital signs to ensure optimal recovery
- Collaborated with multidisciplinary teams to develop and implement individualized care plans for patients, ensuring high-quality and compassionate care
- Provided education and support to new mothers on breastfeeding techniques, infant care, and postpartum recovery, promoting positive health outcomes for both mother and baby.
RN
Good Samaritan Hospital Medical Center
02.2013 - 10.2015
- Provides nursing care to patients with post-surgical procedures, acute/chronic medical illnesses
- Advocated needs and assisted patients and significant others in receiving proper medical care during hospitalization
- dCoordinate with patient, family, social worker, and attending physician to plan and facilitate discharge and continuing care.
Nurse Manager/LPN
Pain Management
06.2004 - 04.2013
- Oversaw a team of 8 medical office staff members, providing guidance and training to ensure high-quality patient care
- Developed and implemented staff scheduling procedures
- Collaborated with physicians and other healthcare providers to streamline patient care processes and improve overall clinic efficiency.
Education
Masters of Science in Nursing Administration - Nursing Administration And Management
Aspen University
New York, NY01.2023
Bachelor of Science in Nursing -
Stony Brook University
Stony Brook, NY01.2014
Associate of Applied Science -
Suffolk Community College
Brentwood, NY01.2012
Licensed Practical Nurse Degree -
Eastern Suffolk BOCES School of Practical Nursing
Bellport, NY01.2004
Associate of Liberal Arts Degree -
Central Florida Community College
Ocala, FL01.2002
Skills
- Professional Development
- Clinical Leadership
- Healthcare administration
- Multidisciplinary team collaboration
- Recruiting and Hiring
- Nursing Management
- Direct Patient Care
- Work Planning and Prioritization
- Nurse Education and Training
- Policy Development
- Team Supervision
- Strategic Planning
- Staff Evaluation
- Shift Scheduling
- Process Improvement
- Patient Education
Accomplishments
- Supervised a team of 70 + staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Summa Cum Laude with a GPA of 3.97.
Certification
- Registered Nurse License # 667745
- Licensed Practical Nurse License # 307361
- BLS, ACLS, NRP, and PALS certifications
- OR Core Course certification
- EKG certification
- ONS Chemotherapy and Biotherapy certified
- Phlebotomy Certification
- VIBS Family Violence and Rape Crisis Center – Emergency Room Companion
- Sexual Assault Nurse Examiner (SANE) certification
- Palliative Care Certification 2013
- Preceptor certification
Timeline
Assistant Director of Nursing
NYH OBGYN/Pain Management/General Surgery
01.2023 - Current
RN – OB/Postpartum
St. Charles Hospital
06.2017 - 03.2022
RN – Labor & Delivery
Winnie Palmer Hospital
10.2015 - 06.2017
RN
Good Samaritan Hospital Medical Center
02.2013 - 10.2015
Nurse Manager/LPN
Pain Management
06.2004 - 04.2013
Masters of Science in Nursing Administration - Nursing Administration And Management
Aspen University
Bachelor of Science in Nursing -
Stony Brook University
Associate of Applied Science -
Suffolk Community College
Licensed Practical Nurse Degree -
Eastern Suffolk BOCES School of Practical Nursing
Associate of Liberal Arts Degree -
Central Florida Community College