Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Michelle V Martin

Orlando,FL

Summary

Expert in swiftly learning and implementing new information and technologies. Extensive 20-year background in call center roles, adept at both inbound and outbound customer interactions. Typing speed surpasses 50 words per minute, facilitating effective communication. Strong commitment to schedule adherence, optimizing workflow and service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant

  • Managed submission of travel voucher and reimbursement forms for traveling State of Florida Emergency Management division employees.
  • Managed Mitigation Department Manager’s travel calendar.

Licensed Medicare Sales Agent/Inbound and Outbound

Together Health/Total Insurance Brokers
01.2021 - 01.2021
  • Attended virtual training in Medicare, Medicaid, Health and Accident insurances
  • Became AHIP certified
  • Passed Florida 2-40 license examination
  • Obtained certifications and appointments for major carriers
  • Performed Medicare compliant sales

Image Review Clerk

Adecco Staffing
01.2017 - 01.2018
  • Worked on site at the Central Florida Expressway Authority, reviewing computer images of Central Florida Expressway Toll offenders.
  • Performed high speed data entry of offender data.
  • Met and surpassed hourly and daily production quotas.
  • General office duties.

Education

Pre Licensure Training - Medicare Sales

Cael Solutions
Lake Mary, FL
07.2021

Florida Health and Accident pre-licensing training - undefined

Xcel Solutions
06.2021

Insurance pre-licensing course - Life, Health and Annuity

Valencia Enterprises College of Insurance
01.2009

Emergency Management procedures - N.I.M.S, F.R.A.T.S

F.E.M.A Emergency Management Institute
01.2006

B.A. - Social Work

Metropolitan College
01.1999

High School Diploma - undefined

Bishop Loughlin Memorial High School
01.1991

Skills

  • Customer service and client relations
  • Data entry and file organization
  • Office administration and clerical support
  • Microsoft Word and Excel proficiency
  • Time management and critical thinking
  • Computer skills

Certification

State Of Florida 2-40 Health Insurance License

Timeline

Licensed Medicare Sales Agent/Inbound and Outbound

Together Health/Total Insurance Brokers
01.2021 - 01.2021

Image Review Clerk

Adecco Staffing
01.2017 - 01.2018

Administrative Assistant

Florida Health and Accident pre-licensing training - undefined

Xcel Solutions

Insurance pre-licensing course - Life, Health and Annuity

Valencia Enterprises College of Insurance

Emergency Management procedures - N.I.M.S, F.R.A.T.S

F.E.M.A Emergency Management Institute

B.A. - Social Work

Metropolitan College

High School Diploma - undefined

Bishop Loughlin Memorial High School

Pre Licensure Training - Medicare Sales

Cael Solutions

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Michelle V Martin