Michelle Vogele

Create various styles of Ti leaf leis.

Lei wholesaler for various vendors and customers since 1999.

• Built relationships with customers and community to establish long-term business growth.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Current lei vendor at the Upcountry Farmers Market since February 2024

*Laid off due to Lahaina fire on August 8th 2024*

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Assist with customer and travel agent inquiries with timely and professional responses via phone, email and in-person interactions.
• Handled busy multi-line telephone system.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Maintained accurate and up-to-date records of guest information.
• Assisted guest with a variety of local restaurants, island and inter-island tours, transportation options and main points of interest to visit.
• Created guests itinerary in Aldesk and handle payments and refunds through system.
• Trained new concierge staff, ensuring consistent high level of service across team.
• Provided exceptional customer service by anticipating guest needs and proactively offering assistance throughout their stay.
• Developed strong relationships with local vendors to secure exclusive discounts for hotel guests seeking unique experiences or services outside of the property.
• Implemented a system for organizing reservation confirmations, streamlining communication between front desk staff and enhancing overall efficiency.
• Maintained detailed records of guest preferences to personalize future visits.
• Handled Drums of the Pacific Luau reservations by email request and in-person reservations. Inputted in Fareharbor booking system. Handled Luau confirmations and cancellation refunds

Handled Front Desk Operations. Responsible for opening and closing of the facility. log feeding instructions and medications required at time of registration. Handled payments. Handled multi-line phone system and emails for reservations. Follow up with Vets regarding pet immunizations or any concerns. Supported the Office Manager with various tasks such as caretaking animals and giving pets needed medication.

Streamlined office procedures by implementing efficient filing systems and managing schedules.

Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.

Guest Relations Coordinator and Dedicated Concierge for Exclusive Resorts Guest.

Provide personalized Front desk services including arrival check-ins and check outs procedures. prepare key packets, lei greeting. room charges and issue guest amenities. Collect cash and credit card payments. Create WOWS for guest. Escort all arriving guests to their villas and provide a tour of their villa. Assisted with detailed orientation of the Ho'olei Villas and the Grand Wailea Resort and Spa. Provide professional concierge services, offering detailed itinerary planning which includes activity reservations, golf tee times, spa appointments, grocery shopping, dining reservations, transportation options and personal chef services. Upsell ala carte services to guests. Solve a multitude of guest situations - step in and perform any number of functions related to the operations of Ho'olei Villas. Assist Guest Relations Attendants when needed by responding to guest requests and driving the Ho'olei shuttle. Preparing Villas for guest arrivals which includes stocking groceries. Provide site inspections for travel agents and VIP guest supporting general property operations.

• Dedicated Concierge for Exclusive Resorts Guest

Greets customers with Aloha Spirit. Respond to guest inquiries by phone, email and in person requests. Handle busy multi-line telephone system with etiquette. Maintained detailed knowledge of local attractions, events and services to better assist guest in making informed decisions. Assisted guest in planning their itinerary. Promptly responds to requests for medical appointments, child care, florists, etc. Collected cash, credit card and room charge payments (Aldesk booking system) Distribute printed materials such as brochures of local attractions. Orders and maintains supplies for department. Stocks stations as necessary.

Original team member from the opening of Montage resort. Assisted in various departments when needed. Provided tour of the property. Reserved and rented pool furniture and equipment. Created the pool amenities program with my own ideas from the opening in 2013. Inventory and purchasing of food and supplies needed for amenity program. Mid-shift pool server. Pool Breakfast and dinner server when needed.

Assisted Hawaiian Cultural Ambassador with Lei making and Hula classes. Hula and Polynesian dancer at resort functions. Made various styles of Ti leaf leis for VIP guest as WOWs. Participated in training and cross training programs. (Forbes, Mores- Montage Standards).