MICHELLE WADE
Dallas
Summary
To seek and obtain long-term employment in a Company or Corporation where I can become a valuable asset and utilize my Customer Service excellence and personal life experiences to help others become successful and proactively proficient in their own roles. My long-term goal is to become a productive and positive team member and excel into a Leadership Position and gain rapport, seniority and notoriety within the company. I would like a company that also rates and considers job performance my personal assets to my company team and coworkers as well as our key component the customer bases. No matter my position I bring respect dignity diligence and pride to my role my uniform me Company Cores and Values are always upheld in the Highest Regard with one solitary goal in mind, that is to Perform an Exceptional Experience when I’m encountered by any person outside the company or company personal on Behalf of my Company or Or
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Security Officer
Hiland Dairy
Dallas
11.2023 - Current
- Responsible for greeting and directing incoming drivers to designated areas.
- Monitor all activities in the plant area.
- Also, responsible for documenting incoming and outgoing traffic in the computer system.
- Monitored facility premises to ensure safety and security compliance.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and incidents, maintaining a secure environment.
- Assisted in training new staff on safety protocols and emergency procedures.
- Enforced company policies regarding access control and visitor management.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Home Health Aide
Dover Healthcare
McKinney
08.2016 - 11.2022
- Provided basic nursing skills on a day to day basis.
- Provided patients with care ensuring dignity and professionalism based on empathy and compassion to and for my clients.
- Administered medications as directed by healthcare professionals.
- Maintained clean and safe living environments for patients.
- Documented patient care activities in compliance with company policies.
- Coordinated with family members regarding patient care plans and needs.
- Supported mobility and physical therapy exercises as prescribed by therapists.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Assisted patients with daily living activities and personal hygiene needs.
Customer Service Advocate
PFS Web
Dallas
09.2019 - 03.2020
- Responsible for answering Inbound Calls.
- Assist customers with placing new orders and existing orders.
- Assisted customers with opening new accounts and registering their accounts online.
- Consulted with customers on deciding which dental hygiene products would work best for them based on their own individual supply and demand.
- Customer Service Advocate for a notable Fortune 500 Company Proctor Gamble/Crest and Oral B
- Resolved customer inquiries through phone and email communications.
- Collaborated with team members to enhance customer satisfaction strategies.
- Utilized CRM software to track customer interactions and feedback.
- Maintained accurate records of customer interactions and transactions.
- Provided support during high-volume periods to ensure timely responses.
- Adhered to all company guidelines when interacting with customers.
- Upheld privacy and security requirements for customer information.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Expressed appreciation for patronage, inviting, and encouraging customer return visits.
- Attended monthly meetings on changes in processes where new systems and tactics were taught to ensure customer retention and satisfaction and discussed areas and made plans to resolution that help to improve the organization's ability to provide excellent service.
- Greeted and assisted customers with inquiries regarding products and services.
Home Health Aide
MeCare Home Healthcare
Mesquite
01.2016 - 08.2016
- Provided basic nursing skills on a day to day basis.
- Assist patients with cooking, cleaning, bathing, shopping and routine hygiene habits.
- Provided companionship and emotional support to enhance patient well-being.
- Monitored vital signs and reported changes to healthcare team members.
- Documented patient care activities in compliance with company policies.
- Coordinated with family members regarding patient care plans and needs.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Prepared meals and snacks according to prescribed diets.
Customer Service Representative
Alliance Data Center
Dallas
04.2008 - 05.2013
- Assist customers with setting up service, moving services and disconnection of services.
- Also assisted with inquiries regarding services.
- (Worked under GNG Georgia Natural Gas)
CSR/CSSR
SBC Southwestern
Dallas
05.2000 - 11.2002
- Answered Inbound calls which involve assisting customers with new telephone service, transfers, billing inquiries, adding/removing services and disconnecting services.
- Assisted customers with inquiries and provided product information.
- Resolved complaints efficiently to enhance customer satisfaction.
- Managed customer accounts and updated billing information accurately.
- Trained new staff on customer service protocols and systems.
- Utilized CRM software to track interactions and follow up effectively.
- Maintained knowledge of company products to offer informed recommendations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Education
State Of Texas Private Security License - Level II Private Security Training
Ranger Gaurd
Dallas , TX 04.2024 - 06.2024
DNI -
Dallas Nursing School
LVN - Pre-Requisite For Nursing
El Cento Community College
Dallas , TX 01.1993 - 06.1993
High School - Basic Studies For Diploma
Bryan Adams High School
Dallas , TX 08.1988 - 05.1991
Skills
- Team collaboration
- Compliance enforcement
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Threat management
- Premises patrol
- Detail-oriented
- Checkpoint management
- CCTV monitoring
- Invoice verification
- Security documentation
- Surveillance monitoring
- Access control
- Customer relationship management
- Order processing
- CRM software proficiency
- Multichannel communication
- Time management
- Documentation accuracy
- Process improvement
- Active listening
- Emotional intelligence
- Adaptable communication
- Cross-cultural awareness
- Product sales
- Technical troubleshooting
- Strong teamwork
- Courteous demeanor
- Training development aptitude
- Complaint handling
- Dispute resolution
- System implementation
- Problem-solving
- Customer service
- Data collection
- Store maintenance
- Relationship building
- Critical thinking
- Empathy and patience
- CRM software
- Merchandise upselling
- Punctuality and reliability
- Customer relations
- Promotional support
- Refund management
- Tactful and diplomatic
- Decision-making
- Coordination
- Support case resolution
- Building rapport
- In-store support
Accomplishments
- Top salesperson SBC Southwestern.
- Received award for getting the most accommodations from customer feedback.
References
- Willie Smiley, 214-586-4758
- Angela Epperson, 972-997-6443
- Akiliah Anderson, 214-434-5160
Timeline
State Of Texas Private Security License - Level II Private Security Training
Ranger Gaurd
04.2024 - 06.2024
Security Officer
Hiland Dairy
11.2023 - Current
Customer Service Advocate
PFS Web
09.2019 - 03.2020
Home Health Aide
Dover Healthcare
08.2016 - 11.2022
Home Health Aide
MeCare Home Healthcare
01.2016 - 08.2016
Customer Service Representative
Alliance Data Center
04.2008 - 05.2013
CSR/CSSR
SBC Southwestern
05.2000 - 11.2002
LVN - Pre-Requisite For Nursing
El Cento Community College
01.1993 - 06.1993
High School - Basic Studies For Diploma
Bryan Adams High School
08.1988 - 05.1991
DNI -
Dallas Nursing School