Michelle Wagner
Rocky Point
Summary
Experienced with surgical schedule management and patient care coordination. Utilizes strong organizational skills to enhance operational efficiency and patient outcomes. Knowledge of effective communication and meticulous planning in high-pressure environments.
Diligent administrative associate with strong background in managing surgical schedules and coordinating patient care. Proven ability to streamline surgical workflows and ensure optimal resource utilization. Demonstrated proficiency in communication and attention to detail.
Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.
Effective at setting up multiple weekly procedures for surgeons in a busy practice. Well-versed in checking coverage, obtaining authorizations and collecting payments.
Overview
9
9
years of professional experience
Work History
Surgical Coordinator
St. Francis Hospital
03.2022 - 05.2023
- Responsible for booking ambulatory, outpatient, and inpatient surgeries for Orthopedic surgeons, specifically; Knee arthroplasty, arthroscopies, and ACL reconstructions
- Responsible for answering incoming calls by patients and asking the appropriate questions to determine how I can provide the best service
- Verifying eligibility and benefits for surgical procedures
- Responsible for coordinating surgeries for three locations and two physicians
- Scheduling preoperative and postoperative appointments
- Working as a liaison for Dr
- Michael Kang and Jeremy Loloi at St
- Francis Hospital, Mercy Hospital, and East Hills Surgery Center
- Responsible for obtaining medial clearances
- Obtaining authorization from insurance companies and workers compensation
- Responsible for obtaining consents for surgery from patients, as well as giving preoperative surgery instructions
- Assist in completing FMLA/Disability paperwork for patients
- Obtained and scanned medical records and uploaded to EMR
- Frequently sending medical records to outside medical facilities inter office
- Entered all demographic/health insurance information on patients into database
- On a continually basis updating details to keep information current
- Delivered exceptional customer service to our patients; through providing them with a culture of empathy and kindness to best serve their needs
Administrative Assistant
St. Francis Oncology Associates
02.2020 - 03.2022
- Collaborated with healthcare providers to manage clinical administrative workflows
- Responsible for answering incoming calls directly by patients/all center, and asking the appropriate questions to determine which department or staff member could be best of service
- Responsible for scheduling and providing support for 4 physicians (personal/work calendars)
- Facilitated effective communication between patients and specialists which helped reduce wait times for urgent care
- Responsible solely for filling out FMLA, disability paperwork, and generating medical necessity letter for our patients/family members for temporary or permanent absence from work
- Entered all demographic/health insurance information on patients into database
- On a continually basis updating details to keep information current
- Adhere to HIPPA compliance and regulations
- Prepare and submit insurance claims if needed to assist billing
- Order Medical and office supplies
- Prepare, maintain, and update medical records
- Assisted with front desk/ secretarial work when short
- Obtained and scanned medical records and uploaded to EMR
- Frequently sending medical records to outside medical facilities inter office
- Assisting in scheduling for genetic counseling (separate department)
- Delivered exceptional customer service to our patients; through providing them with a culture of empathy and kindness to best serve their needs
Administrative Coordinator
Keith A. Siller M.D & Punam Prabhakar M.D
01.2019 - 02.2020
- Responsible for answering incoming calls directly by patients/all center, and asking the appropriate questions to determine which department or staff member could be best of service
- Responsible solely for filling out FMLA, disability paperwork, and generating medical necessity letter for our patients/family members for temporary or permanent absence from work
- Entered all demographic/health insurance information on patients into database
- On a continually basis updating details to keep information current
- Obtained and scanned medical records and uploaded to EMR
- Frequently sending medical records to outside medical facilities inter offie
- Obtaining authorization from health insurances in order to assist patients in scheduling for radiology tests ordered by physician
- Delivered exceptional customer service to our patients; through providing them with a culture of kindness to best serve their needs
Front Desk Medical Receptionist
Orthopedic Associates of Manhasset
01.2018 - 01.2019
- Sole receptionist to Dr
- Richard D'Agostino, per his request
- Scheduled for all 14 physicians
- Proficient in EHR, Care Cloud, and TCMS
- Responsible for answering incoming calls directly by patients/all center, and asking the appropriate questions to determine which department or staff member could be best of service
- Obtained and scanned medical records and uploaded to EMR
- Frequently sending medical records to outside medical facilities inter office
- Entered all demographic/health insurance information on patients into our database
- On a continually basis updating details to keep information current
- Responsible for maintaining Dr
- D'Agostino's high patient volume load/waitlist
- Obtaining authorization from health insurances in order to assist patients in scheduling for radiology tests ordered by physician
- Delivered exceptional customer service to our patients; through providing them with a culture of kindness to best serve their needs
Service Receptionist/Cashier
Jaguar Service Department
09.2016 - 08.2017
- Maintain a pleasant and welcoming reception area
- Manage 30 loaner vehicles for service department/ report to bank
- Effectively and professionally answer the telephone and dealing with inquiries
- Receiving deliveries, incoming faxes, and arranging distribution to recipients
- Logging information on calls received
- Managing and verifying cash drawer for cash handling transactions and credit card payments
- Working directly with the service advisors and technicians to keep customers updated and satisfied
Supervisor/ Receptionst/ Hostess
Bellmore Playhouse
10.2014 - 09.2015
- Book private events such as birthday parties, anniversaries, special events, summer camps and schools
- Handle and manage cash from events
- Count cash drawers at beginning and of of shifts
- Interact daily with customers while providing a positive atmosphere
- Provide excellent customer service
- Host private events of thirty plus people
- Organization ranges from staff and stocking paperwork to be sent to main office
Education
High School Diploma -
The Churchill School And Center
New York, NY 06-2014
Skills
- Strong communication skills
- Customer Service
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
- Medical office experience
- Data entry efficiency
- Resourcefulness and initiative
- Preoperative preparation
- Postoperative follow-up
- Healthcare compliance
Timeline
Surgical Coordinator
St. Francis Hospital
03.2022 - 05.2023
Administrative Assistant
St. Francis Oncology Associates
02.2020 - 03.2022
Administrative Coordinator
Keith A. Siller M.D & Punam Prabhakar M.D
01.2019 - 02.2020
Front Desk Medical Receptionist
Orthopedic Associates of Manhasset
01.2018 - 01.2019
Service Receptionist/Cashier
Jaguar Service Department
09.2016 - 08.2017
Supervisor/ Receptionst/ Hostess
Bellmore Playhouse
10.2014 - 09.2015
High School Diploma -
The Churchill School And Center
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