Michelle Wakefield
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Infant Teacher
Balanced Family Academy
06.2023 - Current
- Kept classroom and feeding areas clean, neat and safe
- Used proper sanitizing techniques for toys, surfaces, and equipment
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors
- Promoted development of social, emotional, and communication skills in infants
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Promoted sensory development by providing access to different textures
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Engaged with children on individual basis to build positive relationships and promote learning
- Maintained tidy environment to comply with cleanliness and sanitation standards
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children
- Implemented curriculum to enhance classes with learning-focused activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Actively encouraged children to develop their communication, problem-solving and social skills
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
Delivery Associate
Red Bird Logistics LLC
12.2022 - 04.2023
- Delivered packages to customer doorsteps and business offices
- Loaded truck and properly secured items to prevent damage for deliveries
- Completed on-time deliveries by choosing best and most efficient routes
- Communicated customer complaints, requests, and feedback to company management for swift resolution
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Expedited deliveries to meet customer deadlines and requirements
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules
- Managed customer inquiries and complaints in polite and professional manner
- Inspected and maintained delivery vehicles regularly to keep in safe working order
- Operated vehicle safely in highly congested areas with no traffic violations
- Followed corporate procedures to maintain company and customer data confidentiality
- Successfully avoided time delivery delays by carefully planning best routes
- Documented mileage, deliveries, pickups, customer issues and damages
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Drove truck in urban and rural areas to expertly make high volume of deliveries
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations
- Identified mechanical issues, completed basic repairs and reported serious concerns to management
Truck Driver
Finkle Trucking
05.2011 - 12.2022
- Operated with safety and skill to avoid accidents and delays
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Maintained daily, legible DOT log book and submitted corresponding documents
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Dropped and hooked trailers and changed configuration of equipment
- Maximized load safety by balancing, securing, and weighing products
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Obtained necessary permits and licenses to operate various commercial vehicles legally
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns
- Inspected truck for defects and safe operating condition before, during and after trips
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards
- Inspected load security and checked for damages
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity
- Fastened chains, straps, covers, and binders to secure load during transit
- Completed routine maintenance on truck to keep in working order
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules
- Completed preventive maintenance checks and basic repairs to vehicles
- Answered roadside assistance calls for tows and other vehicle support
Education
Associate of Applied Science - Human Services
Purdue University Global
West Lafayette, IN05.2025
GED -
Dayton Job Corps Center
Dayton, OH01.2001
Skills
- Efficient under pressure
- Loves children
- Energetic caregiver
- Emotionally supportive
- Friendly and likeable
- Clean MVR
- Valid Class A Commercial Driver's License
Timeline
Infant Teacher
Balanced Family Academy
06.2023 - Current
Delivery Associate
Red Bird Logistics LLC
12.2022 - 04.2023
Truck Driver
Finkle Trucking
05.2011 - 12.2022
Associate of Applied Science - Human Services
Purdue University Global
GED -
Dayton Job Corps Center